Nonfiction » Business & Economics » Customer relations

Nice to meet myself
Price: $3.99 USD. Words: 33,640. Language: English. Published: April 30, 2015. Categories: Nonfiction » Social Science » Social psychology, Nonfiction » Business & Economics » Customer relations
Being truly comfortable with ourselves is merely a matter of wisdom. And even though this can be learnt without any external aid, some psychological tools can contribute to ease, delve into and accelerate this process towards self-knowledge. The Enneagram is one of them. It is like an instruction manual of the human condition through which we can understand the deepest motives ¾often unconscious o
The Top *10* Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Clients
Price: $1.97 USD. Words: 4,200. Language: English. Published: February 19, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus you will discover how to implement extreme customer service techniques in your business.
Martin Hardware: Customer Service in the Real World
Price: $0.99 USD. Words: 1,510. Language: English. Published: February 9, 2015 by Dingbat Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Small business and entrepreneurship
When a “big box” hardware and home improvement store opened in northern Houston, only three and a half miles from Martin Hardware, local residents shook their heads and forecast the old store’s closure. After all, how could a 67-year-old hardware in an old converted barn compete in pricing and advertising against such a Goliath? But something funny happened on the way to the pity party…
Lean Process : From 'Get the Customer' to 'Keep the Customer'
Series: A Lean Book. Price: $9.99 USD. Words: 30,230. Language: English. Published: February 9, 2015. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.
Quick Guide VII - A Top-notch, Sales-Relationships, Account Management Template
Series: Quick Guides to Business. Price: $3.99 USD. Words: 6,620. Language: English. Published: January 11, 2015. Categories: Nonfiction » Business & Economics » Sales & selling / management, Nonfiction » Business & Economics » Customer relations
Virtually all of the large corporations I’ve worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a ‘best-practice’ account management system for a few pounds (£UK) or dollars ($US).
Lead While Serving: An Integrated Approach to Managing Your Stakeholders and Customers
Price: $2.99 USD. Words: 11,160. Language: English. Published: January 11, 2015. Categories: Nonfiction » Business & Economics » Customer relations
This e- book is designed to provide a workable approach to secure first mover advantages when trying to maintain control while serving demanding stakeholders and customers. The integrated approach proposed will give you a comprehensive roadmap of processes and programs, to address the stakeholder and customer management concerns.It offers a systemic way to make your harried service career tenable.
The "How To" of Customer Service
Price: $2.99 USD. Words: 3,530. Language: Australian English. Published: January 2, 2015 by Wayne Back. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management
This book covers the essentials of providing excellent customer service
La China No Existe: Observación Comparativa de la Realidad Moderna en China y lo Panorama Económico, Social y Político en Portugal
Price: $2.99 USD. Words: 11,720. Language: Spanish. Published: October 26, 2014 by UpliftingBooks Publishing. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
Este libro se muestra altamente relevante y necesario para los empresarios y políticos de cualquier país, buscando establecer comercio y investimento en China, sino también para aquellos que quieren vivir y trabajar en este país.
China Doesn’t Exist: Comparative Observation of the Reality in Modern China and the Economic, Social and Political Overview in Portugal
Price: $2.99 USD. Words: 10,910. Language: English. Published: October 26, 2014 by UpliftingBooks Publishing. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
This book shows itself highly relevant and necessary for businessmen and politicians of any country, seeking to establish trade and investment with China, but also for those who want to live and work in this country.
Building Customer and Employee Allegiance
Price: $9.99 USD. Words: 45,620. Language: English. Published: October 9, 2014. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management and human resources
Translate your company's customer service intentions into winning actions that: • Solidify long-term repeat business, loyalty, and profitability • Recover lost customers and valued employees • Exceed your customers’ expectations in value, information, personality, and convenience • Generate a constant stream of ideas to ensure competitve advantage.
WOW Moments! Turning Everyday Experiences Into Extraordinary Events
Price: $4.99 USD. Words: 47,830. Language: English. Published: October 7, 2014 by Graham Publishing Group. Categories: Nonfiction » Business & Economics » Customer relations
When people use a service, they subconsciously go in with certain expectations, and these expectations vary from day to day, place to place, and industry to industry. This book will help everyone to create “WOW MOMENTS!” which go beyond providing basic customer service and into creating extraordinary experiences.
The Ultimate Guide On How to Be Naturally Persuasive:Influence People Without Manipulative Persuasion Tactics and Strategies!
You set the price! Words: 6,520. Language: English. Published: August 25, 2014 by JNR Publishing Group. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly! You'll just naturally become charismatic, highly persuasive to people without even trying too hard!
Laura Loft - Diário de uma recepcionista
Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Categories: Nonfiction » Self-improvement » Personal Growth / Success, Nonfiction » Business & Economics » Customer relations
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
How to Increase Sales Using Customer Value Optimization - Make Money Online
Series: Entrepreneur Books, Book 2. Price: $2.99 USD. Words: 5,600. Language: English. Published: March 15, 2014 by JD-Biz Corp Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
This book is an introduction and explanation of the processes and techniques that are used by marketing companies to new business ventures and start-ups. It is applicable to all business types that are starting operations, being acquired or looking for consultation in any field. The facts and ideas discussed in this book are the basis of all tactical solutions that many marketing companies use.
The Lemonade Stand
Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Categories: Nonfiction » Business & Economics » Decision-making & problem solving, Nonfiction » Business & Economics » Customer relations
(4.00 from 1 review)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.
Книга 16. Как подчинить мужчин/женщин, рождённых 27 октября високосных годов. Женский манипулятивный сценарий. Catalog Of Human Souls.
Price: $490.00 USD. Words: 15,980. Language: Russian. Published: January 11, 2014. Categories: Nonfiction » Psychology » General, Nonfiction » Business & Economics » Customer relations
Человек, на которого транслируется его личный подавляющий режим, подчиняется манипулятору по одной причине: ему безумно приятно, хорошо, он счастлив. Заставить любого человека испытывать подобное не проблема, т.к. интересы любого homo s. не выходят за рамки его «программного обеспечения», частью которого является подавляющий режим. Этот режим нужно только знать и сыграть объекту манипуляций.
Prevention of Burnout in Human Resource Staff
Price: $2.99 USD. Words: 990. Language: English. Published: October 23, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Human resource management
Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. This can be detrimental to client relations, productivity and overall efficiency. This EBook is about the causes and prevention of burnout in human services staff and will discuss some of the contributing factors, methods of prevention and ways to assist staff as an HR manager.
The Moments That Matter
Price: $2.99 USD. Words: 2,630. Language: English. Published: October 16, 2013. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism, Nonfiction » Business & Economics » Customer relations
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!
The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships
Price: $9.99 USD. Words: 5,160. Language: English. Published: August 5, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Because the goal of the course is to explain to readers the value of cultivating relationships, it is especially beneficial for anyone who has direct customer contact or who frequently works with clients.
Establishing Payment Arrangements: Beyond Net 30
Price: $8.95 USD. Words: 6,690. Language: English. Published: May 23, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Negotiating
While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment.