Nonfiction » Business & Economics » Customer relations

The Ultimate Guide On How to Be Naturally Persuasive:Influence People Without Manipulative Persuasion Tactics and Strategies!
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Price: $3.99 USD. Words: 6,520. Language: English. Published: August 25, 2014 by JNR Publishing Group. Category: Nonfiction » Business & Economics » Customer relations
Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly! You'll just naturally become charismatic, highly persuasive to people without even trying too hard!
Laura Loft - Diário de uma recepcionista
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Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Category: Nonfiction » Self-improvement » Personal Growth / Success
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
How to Increase Sales Using Customer Value Optimization - Make Money Online
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Series: Entrepreneur Books, Book 2. Price: $2.99 USD. Words: 5,600. Language: English. Published: March 15, 2014 by JD-Biz Corp Publishing. Category: Nonfiction » Business & Economics » Customer relations
This book is an introduction and explanation of the processes and techniques that are used by marketing companies to new business ventures and start-ups. It is applicable to all business types that are starting operations, being acquired or looking for consultation in any field. The facts and ideas discussed in this book are the basis of all tactical solutions that many marketing companies use.
The Lemonade Stand
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Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Category: Nonfiction » Business & Economics » Decision-making & problem solving
(4.00 from 1 review)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.
Книга 16. Как подчинить мужчин/женщин, рождённых 27 октября високосных годов. Женский манипулятивный сценарий. Catalog Of Human Souls.
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Price: $3,000.00 USD. Words: 15,980. Language: Russian. Published: January 11, 2014. Category: Nonfiction » Psychology » General
Человек, на которого транслируется его личный подавляющий режим, подчиняется манипулятору по одной причине: ему безумно приятно, хорошо, он счастлив. Заставить любого человека испытывать подобное не проблема, т.к. интересы любого homo s. не выходят за рамки его «программного обеспечения», частью которого является подавляющий режим. Этот режим нужно только знать и сыграть объекту манипуляций.
Prevention of Burnout in Human Resource Staff
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Price: $2.99 USD. Words: 990. Language: English. Published: October 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. This can be detrimental to client relations, productivity and overall efficiency. This EBook is about the causes and prevention of burnout in human services staff and will discuss some of the contributing factors, methods of prevention and ways to assist staff as an HR manager.
The Moments That Matter
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Price: $2.99 USD. Words: 2,630. Language: English. Published: October 16, 2013. Category: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!
The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships
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Price: $9.99 USD. Words: 5,160. Language: English. Published: August 5, 2013. Category: Nonfiction » Business & Economics » Customer relations
This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Because the goal of the course is to explain to readers the value of cultivating relationships, it is especially beneficial for anyone who has direct customer contact or who frequently works with clients.
Establishing Payment Arrangements: Beyond Net 30
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Price: $8.95 USD. Words: 6,690. Language: English. Published: May 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment.
A Business Guide to Getting Paid Kit
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Price: $14.99 USD. Words: 17,370. Language: English. Published: May 16, 2013. Category: Nonfiction » Business & Economics » Accounting / financial
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
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Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Extraordinary Customer Service
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Price: $4.99 USD. Words: 12,810. Language: English. Published: November 5, 2012. Category: Nonfiction » Business & Economics » Customer relations
(4.50 from 2 reviews)
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.
Self Defence: The Simple Truth
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Price: $1.49 USD. Words: 13,220. Language: English. Published: October 28, 2012. Category: Nonfiction » Sports & outdoor recreation » Martial arts
This books helps to give readers the tools needed to deal with conflict. It simplifies the law on self defence, gives advice on martial arts and the verbal intervention tools to help with any conflict situation. It looks at the psychology of an attacker, the most common attacks and different pre-emptive strikes and their medical implications.
En un quart d'heure, commencez gratuitement à bâtir votre liste !
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Price: $2.49 USD. Words: 4,670. Language: French. Published: October 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
Que vous ayez un site ou un blog, vous avez envie d'avoir des visiteurs qui ne font pas que passer, mais qui vont rester sur votre site, s'y intéresser et... y revenir. Pour cela rien de mieux qu'un auto-répondeur. Apprenez dans ce guide la marche à suivre, pour créer gratuitement tous les éléments d'une chaîne d'inscription complète, depuis le formulaire jusqu'à votre document final.
Succeeding with Difficult Customers
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Price: $2.99 USD. Words: 49,920. Language: English. Published: September 28, 2012. Category: Nonfiction » Business & Economics » Customer relations
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.
Who's The Boss
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Series: Non Fiction, Book 5. Price: $0.99 USD. Words: 5,190. Language: English. Published: September 8, 2012. Category: Nonfiction » Business & Economics » Customer relations
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.
150 Frases para Entender el Servicio al Cliente
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Price: $2.99 USD. Words: 3,190. Language: Spanish. Published: August 16, 2012. Category: Nonfiction » Business & Economics » Customer relations
Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.
Gestión de la reputación online. Claves y estrategias
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Price: $2.99 USD. Words: 8,330. Language: Spanish. Published: June 25, 2012. Category: Nonfiction » Business & Economics » Customer relations
Actualmente, las empresas deben tener en consideración no sólo los resultados en los buscadores de Internet, sino la conversación generada en torno a ellas. Este libro te da las claves para construir y reforzar tu imagen de marca y tu prestigio online, así como las herramientas para monitorizar tu marca corporativa o personal y contener potenciales crisis de reputación.
Surviving Customer Service: A Frontline Employee Field Guide
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Price: Free! Words: 26,760. Language: English. Published: May 15, 2012. Category: Nonfiction » Business & Economics » Customer relations
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.
Customer Service Course - Necessary Skills For Effective Customer Service
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Price: $2.99 USD. Words: 12,080. Language: English. Published: May 4, 2012. Category: Nonfiction » Business & Economics » Customer relations
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.