Surviving Customer Service: A Frontline Employee Field Guide    by Shawn Cowling
Price: Free! 26760 words. Language: English. Published on May 15, 2012. Nonfiction » Business & Economics » Customer relations.
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.

Telephone (or Email) Customer Service    by Communication Concierge
Price: Free! 2200 words. Language: English. Published on March 31, 2012. Nonfiction » Business & Economics » Customer relations.
Quick tips for keeping your customers satisfied and returning year after year.

Who's The Boss    by L. J. Martin
Price: Free! 5310 words. Language: English. Published on September 8, 2012. Nonfiction » Business & Economics » Customer relations.
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.

How to Beat the Hell out of your Competition (Using Customer Service)    by M. A. Sharrieff
Price: $2.99 USD. 14530 words. Language: English. Published by Write On E-Publishing, LLC  on March 20, 2012. Nonfiction » Business & Economics » Customer relations.
If you own a business, deal directly with customers, manage or supervise customer service professionals, then this book is a must read! Find out how you can use customer service to increase sales revenues, win customers for life, and snatch market share from the grasp of your competitors! You'd better hurry, at least some of your market rivals can read, too!

Keeping Customers for Life    by Richard Nickelson
Price: $2.99 USD. 1850 words. Language: English. Published by Green King Press  on April 11, 2012. Nonfiction » Business & Economics » Customer relations.
Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. This book will teach you everything you need to take the customer’s concerns seriously, address these concerns and create excellent customer loyalty.

How to Care for Your Customers    by Dr Jim Porter
Price: $2.99 USD. 2810 words. Language: English. Published on January 13, 2012. Nonfiction » Business & Economics » Small business and entrepreneurship.
Entrepreneurs Brief Guide - How to Care for Your Customers. Almost all successful businesses have an excellent customer care service. In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.

Creating Loyal Profitable Customers    by Keith Abraham
Price: $9.99 USD. 33770 words. Language: English. Published on March 1, 2012. Nonfiction » Business & Economics » Customer relations.
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”

Customer Service Course - Necessary Skills For Effective Customer Service    by Online Trainees
Price: $2.99 USD. 12090 words. Language: English. Published on May 4, 2012. Nonfiction » Business & Economics » Customer relations.
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.

Customer Service in a Nutshell    by Freddy Davis
Price: $3.99 USD. 14670 words. Language: English. Published on January 19, 2012. Nonfiction » Business & Economics » Customer relations.
If customer service does not generate loyalty, there is something wrong with what you are doing. Any effective approach to customer service is going to result in making people feel good. But the most effective customer service takes it one step further – it creates a relationship. People like to do business with those they like. This book will give you the keys to good customer service.

Gestión de la reputación online. Claves y estrategias    by Juanjo Ramos
Price: $2.99 USD. 8330 words. Language: Spanish. Published on June 25, 2012. Nonfiction » Business & Economics » Customer relations.
Actualmente, las empresas deben tener en consideración no sólo los resultados en los buscadores de Internet, sino la conversación generada en torno a ellas. Este libro te da las claves para construir y reforzar tu imagen de marca y tu prestigio online, así como las herramientas para monitorizar tu marca corporativa o personal y contener potenciales crisis de reputación.