Nonfiction » Business & Economics » Customer relations

The Secrets Of Excellent Customer Service
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Price: $1.99 USD. Words: 18,550. Language: English. Published: December 8, 2014. Category: Nonfiction » Business & Economics » Customer relations
This book is a detailed manual for getting new customers and preserving the old ones
La China No Existe: Observación Comparativa de la Realidad Moderna en China y lo Panorama Económico, Social y Político en Portugal
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Price: $2.99 USD. Words: 11,720. Language: Spanish. Published: October 26, 2014 by UpliftingBooks Publishing. Category: Nonfiction » Travel » By region
Este libro se muestra altamente relevante y necesario para los empresarios y políticos de cualquier país, buscando establecer comercio y investimento en China, sino también para aquellos que quieren vivir y trabajar en este país.
China Doesn’t Exist: Comparative Observation of the Reality in Modern China and the Economic, Social and Political Overview in Portugal
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Price: $2.99 USD. Words: 10,910. Language: English. Published: October 26, 2014 by UpliftingBooks Publishing. Category: Nonfiction » Travel » By region
This book shows itself highly relevant and necessary for businessmen and politicians of any country, seeking to establish trade and investment with China, but also for those who want to live and work in this country.
The Powerful Pocketbook Of Customer Service
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Price: $3.15 USD. Words: 13,290. Language: English. Published: October 17, 2014. Category: Nonfiction » Business & Economics » Customer relations
This pocketbook will help increase your customer service skills; it can also be used for training or mentoring and for improving your business in terms of customer satisfaction and profitability.
Building Customer and Employee Allegiance
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Price: $9.99 USD. Words: 45,620. Language: English. Published: October 9, 2014. Category: Nonfiction » Business & Economics » Customer relations
Translate your company's customer service intentions into winning actions that: • Solidify long-term repeat business, loyalty, and profitability • Recover lost customers and valued employees • Exceed your customers’ expectations in value, information, personality, and convenience • Generate a constant stream of ideas to ensure competitve advantage.
WOW Moments! Turning Everyday Experiences Into Extraordinary Events
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Price: $4.99 USD. Words: 47,830. Language: English. Published: October 7, 2014 by Graham Publishing Group. Category: Nonfiction » Business & Economics » Customer relations
When people use a service, they subconsciously go in with certain expectations, and these expectations vary from day to day, place to place, and industry to industry. This book will help everyone to create “WOW MOMENTS!” which go beyond providing basic customer service and into creating extraordinary experiences.
The Ultimate Guide On How to Be Naturally Persuasive:Influence People Without Manipulative Persuasion Tactics and Strategies!
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Price: $3.99 USD. Words: 6,520. Language: English. Published: August 25, 2014 by JNR Publishing Group. Category: Nonfiction » Business & Economics » Customer relations
Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly! You'll just naturally become charismatic, highly persuasive to people without even trying too hard!
Laura Loft - Diário de uma recepcionista
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Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Category: Nonfiction » Self-improvement » Personal Growth / Success
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
How to Increase Sales Using Customer Value Optimization - Make Money Online
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Series: Entrepreneur Books, Book 2. Price: $2.99 USD. Words: 5,600. Language: English. Published: March 15, 2014 by JD-Biz Corp Publishing. Category: Nonfiction » Business & Economics » Customer relations
This book is an introduction and explanation of the processes and techniques that are used by marketing companies to new business ventures and start-ups. It is applicable to all business types that are starting operations, being acquired or looking for consultation in any field. The facts and ideas discussed in this book are the basis of all tactical solutions that many marketing companies use.
The Lemonade Stand
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Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Category: Nonfiction » Business & Economics » Decision-making & problem solving
(4.00 from 1 review)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.
Книга 16. Как подчинить мужчин/женщин, рождённых 27 октября високосных годов. Женский манипулятивный сценарий. Catalog Of Human Souls.
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Price: $3,000.00 USD. Words: 15,980. Language: Russian. Published: January 11, 2014. Category: Nonfiction » Psychology » General
Человек, на которого транслируется его личный подавляющий режим, подчиняется манипулятору по одной причине: ему безумно приятно, хорошо, он счастлив. Заставить любого человека испытывать подобное не проблема, т.к. интересы любого homo s. не выходят за рамки его «программного обеспечения», частью которого является подавляющий режим. Этот режим нужно только знать и сыграть объекту манипуляций.
Prevention of Burnout in Human Resource Staff
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Price: $2.99 USD. Words: 990. Language: English. Published: October 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. This can be detrimental to client relations, productivity and overall efficiency. This EBook is about the causes and prevention of burnout in human services staff and will discuss some of the contributing factors, methods of prevention and ways to assist staff as an HR manager.
The Moments That Matter
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Price: $2.99 USD. Words: 2,630. Language: English. Published: October 16, 2013. Category: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!
The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships
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Price: $9.99 USD. Words: 5,160. Language: English. Published: August 5, 2013. Category: Nonfiction » Business & Economics » Customer relations
This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Because the goal of the course is to explain to readers the value of cultivating relationships, it is especially beneficial for anyone who has direct customer contact or who frequently works with clients.
Establishing Payment Arrangements: Beyond Net 30
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Price: $8.95 USD. Words: 6,690. Language: English. Published: May 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment.
A Business Guide to Getting Paid Kit
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Price: $14.99 USD. Words: 17,370. Language: English. Published: May 16, 2013. Category: Nonfiction » Business & Economics » Accounting / financial
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
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Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Extraordinary Customer Service
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Price: $4.99 USD. Words: 12,810. Language: English. Published: November 5, 2012. Category: Nonfiction » Business & Economics » Customer relations
(4.50 from 2 reviews)
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.
Self Defence: The Simple Truth
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Price: $1.49 USD. Words: 13,220. Language: English. Published: October 28, 2012. Category: Nonfiction » Sports & outdoor recreation » Martial arts
This books helps to give readers the tools needed to deal with conflict. It simplifies the law on self defence, gives advice on martial arts and the verbal intervention tools to help with any conflict situation. It looks at the psychology of an attacker, the most common attacks and different pre-emptive strikes and their medical implications.
En un quart d'heure, commencez gratuitement à bâtir votre liste !
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Price: $2.49 USD. Words: 4,670. Language: French. Published: October 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
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