Who's The Boss    by L. J. Martin
Price: Free! 5310 words. Language: English. Published on September 8, 2012. Nonfiction » Business & Economics » Customer relations.
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.

Surviving Customer Service: A Frontline Employee Field Guide    by Shawn Cowling
Price: Free! 26760 words. Language: English. Published on May 15, 2012. Nonfiction » Business & Economics » Customer relations.
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.

Telephone (or Email) Customer Service    by Communication Concierge
Price: Free! 2200 words. Language: English. Published on March 31, 2012. Nonfiction » Business & Economics » Customer relations.
Quick tips for keeping your customers satisfied and returning year after year.