A Business Guide to Getting Paid Kit    by Michelle Dunn
Price: $9.99 USD. 17370 words. Language: English. Published on May 16, 2013. Nonfiction » Business & Economics » Accounting / financial.
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time.

Extraordinary Customer Service    by JM Enage
Price: $4.99 USD. 12810 words. Language: English. Published on November 5, 2012. Nonfiction » Business & Economics » Customer relations.
(4.50 from 2 reviews)
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.

Self Defence: The Simple Truth    by David Edwards
Price: $2.99 USD. 13220 words. Language: English. Published on October 28, 2012. Nonfiction » Sports & outdoor recreation » Martial arts.
This books helps to give readers the tools needed to deal with conflict. It simplifies the law on self defence, gives advice on martial arts and the verbal intervention tools to help with any conflict situation. It looks at the psychology of an attacker, the most common attacks and different pre-emptive strikes and their medical implications.

En un quart d'heure, commencez gratuitement à bâtir votre liste !    by Bruno Challard
Price: $2.49 USD. 4670 words. Language: French. Published on October 1, 2012. Nonfiction » Business & Economics » Customer relations.
Que vous ayez un site ou un blog, vous avez envie d'avoir des visiteurs qui ne font pas que passer, mais qui vont rester sur votre site, s'y intéresser et... y revenir. Pour cela rien de mieux qu'un auto-répondeur. Apprenez dans ce guide la marche à suivre, pour créer gratuitement tous les éléments d'une chaîne d'inscription complète, depuis le formulaire jusqu'à votre document final.

Who's The Boss    by L. J. Martin
Price: Free! 5310 words. Language: English. Published on September 8, 2012. Nonfiction » Business & Economics » Customer relations.
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.

150 Frases para Entender el Servicio al Cliente    by Victor Verdugo
Price: $2.99 USD. 3190 words. Language: Spanish. Published on August 16, 2012. Nonfiction » Business & Economics » Customer relations.
Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.

Gestión de la reputación online. Claves y estrategias    by Juanjo Ramos
Price: $2.99 USD. 8330 words. Language: Spanish. Published on June 25, 2012. Nonfiction » Business & Economics » Customer relations.
Actualmente, las empresas deben tener en consideración no sólo los resultados en los buscadores de Internet, sino la conversación generada en torno a ellas. Este libro te da las claves para construir y reforzar tu imagen de marca y tu prestigio online, así como las herramientas para monitorizar tu marca corporativa o personal y contener potenciales crisis de reputación.

Customer Service Course - Necessary Skills For Effective Customer Service    by Online Trainees
Price: $2.99 USD. 12090 words. Language: English. Published on May 4, 2012. Nonfiction » Business & Economics » Customer relations.
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.

Keeping Customers for Life    by Richard Nickelson
Price: $2.99 USD. 1850 words. Language: English. Published by Green King Press  on April 11, 2012. Nonfiction » Business & Economics » Customer relations.
Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. This book will teach you everything you need to take the customer’s concerns seriously, address these concerns and create excellent customer loyalty.

Telephone (or Email) Customer Service    by Communication Concierge
Price: Free! 2200 words. Language: English. Published on March 31, 2012. Nonfiction » Business & Economics » Customer relations.
Quick tips for keeping your customers satisfied and returning year after year.