Nonfiction » Business & Economics » Total quality management

21 Nguyên Tắc Vàng Của Nghệ Thuật Lãnh Đạo
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Price: $3.99 USD. Words: 79,510. Language: Vietnamese. Published: January 2, 2014. Category: Essay » Business
Tôi đã mất cả đời mình để học 21 Nguyên tắc vàng của nghệ thuật lãnh đạo. Mong muốn của tôi là truyền đạt những nguyên tắc đó thật đơn giản, rõ ràng.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
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Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.