Nonfiction » Business & Economics » Total quality management

21 Nguyên Tắc Vàng Của Nghệ Thuật Lãnh Đạo
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Price: $3.99 USD. Words: 79,510. Language: Vietnamese. Published: January 2, 2014. Category: Essay » Business
Tôi đã mất cả đời mình để học 21 Nguyên tắc vàng của nghệ thuật lãnh đạo. Mong muốn của tôi là truyền đạt những nguyên tắc đó thật đơn giản, rõ ràng.
Targeting Teamwork: How Bosses and Other Performance Managers Can Build and Sustain Team and Organizational Excellence
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Price: $4.99 USD. Words: 36,420. Language: English. Published: September 16, 2013. Category: Nonfiction » Business & Economics » Total quality management
This book was written with small and medium business owners and management in mind, especially leaders of start-ups and individuals gaining supervisory responsibilities. However, it is for anyone building or leading a team or organization. The basics for maximizing teamwork are simple to understand, but only bosses and other performance managers who are willing and able will accomplish them.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
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Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.