12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage    by D. Keith Denton
Price: $4.99 USD. 57910 words. Language: English. Published on May 1, 2013. Nonfiction » Business & Economics » Customer relations.
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.

Effective Test Case Writing    by D. P. Harrison
Price: $4.99 USD. 2150 words. Language: English. Published on February 19, 2012. Nonfiction » Computers and Internet » Software Development & Engineering / Tools.
Many organizations have trouble writing and organizing test cases in a way that is manageable for an extended amount of time. This document provides fundamentals, a template, and a sample to get your testing strategy moving in the right direction.