Hospitality Management Series: The Quest for Remarkable Service by Ed Rehkopf
Price: Free! 7410 words.
Language: English. Published on May 13, 2012. Nonfiction » Business & Economics » Industries / hospitality, travel & tourism.
A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.