Talk To Impress    by Ivan MacLean
Price: $7.97 USD. 10130 words. Published by profitstrategyonline on June 24, 2011. .
Say What You Mean, Mean What You Say and Deliver It With Panache!

Listening: Models and Procedures    by Dr. Richard D. Halley
Price: $9.99 USD. 41950 words. Published on July 11, 2011. .
Learn how to become a much more effective listener. The book describes the listening process in cognitive processing terms and explains them in language that is accessible to the average reader. Knowing how information is processed as you listen can help you become a more effective listener. Later sections describe a set of skills that are critical for the effective listener.

Think Before You Ink! Write, so they will read it.    by Bob Hooey
Price: $3.99 USD. 19860 words. Published on August 18, 2011. .
Effective writing communicates your message in a way that makes it easier for the reader to relate and react positively to what they (reader) understand. Effective writing is helped or enhanced by ‘charting-a-course’ to convey your message with impact. Learn to apply simple tips and techniques from the author of over 25 business, leadership, sales and career publications.

Body Language in Business    by Richard Mulvey
Price: $4.99 USD. 16490 words. Published on October 5, 2011. .
This book will teach you the body language basics and how to apply them to every business situation that requires interaction with other human beings. An in-depth knowledge of body language is an invaluable tool in business. It is also a fascinating subject and even a little knowledge can produce remarkable results.

Effective Communication-Listening is More Powerful than Speaking    by 7 Minute Reads
Price: $1.99 USD. 1560 words. Published on December 14, 2011. .
Ever wondered why some people have more power over others than you do? Ever wondered why some leaders are more effective than others? Ever considered why you don’t connect with others the way you think you should? If so, this 7-minute read is going to change your life.

Pistols to Press: Lessons on Communication From an FBI Agent and Spokesman    by Jeff Lanza
Price: $9.99 USD. 35120 words. Published on January 18, 2012. .
Pistols to Press is about Jeff Lanza’s career as an FBI Special Agent and his transition to one of the Bureau’s most widely recognized and effective spokesman. The delightful anecdotes - how he dealt with likes of Larry King and Connie Chung - provide powerful lessons to help the reader become a more effective communicator.

Do You Face These Culture Challenges In Your Company or Team?    by Richard Parkes Cordock
Price: Free! 3620 words. Published on April 26, 2012. .
Do You Face These Culture Challenges In Your Company or Team?

Skills for Employability Part One: Pre-Employment    by Rosalie Marsh
Price: $3.99 USD. 24750 words. Published on May 17, 2012. .
Skills for Employability Part One Looks at skills needed to get into and stay in work: preparing for work, job applications and interviews, working effectively, and ICT skills in the workplace. Each chapter details the Learning Outcomes and relevance to other qualifications. The book has some illustrations to enhance text and links to websites e.g. for legislation which will provide interaction.

Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 16970 words. Published on August 10, 2012. .
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 79950 words. Published on August 10, 2012. .
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.