Effective Communication-Listening is More Powerful than Speaking    by 7 Minute Reads
Price: $1.99 USD. 1560 words. Published on December 14, 2011. .
Ever wondered why some people have more power over others than you do? Ever wondered why some leaders are more effective than others? Ever considered why you don’t connect with others the way you think you should? If so, this 7-minute read is going to change your life.

Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 16970 words. Published on August 10, 2012. .
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 79950 words. Published on August 10, 2012. .
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.

Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 13700 words. Published on August 22, 2012. .
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.