What Did You Say? The Art of Giving and Receiving Feedback
This brief and engaging book can be of use to anyone who has to interact with other people. How to offer feedback when asked or hired to do so. Why feedback tells more about the giver than the receiver. How feedback is distorted or resisted by the receiver's point of view and defense mechanisms. And in dozens of enjoyable vignettes, how humans have struggled to understand each others' responses.