Dealing with Difficult People by Scott Douglas
Price: $2.99 USD. 3160 words.
Published on October 20, 2009. .
This book was written to give people a general overview of a topic. In this book, the author explains in 7 short chapters how to deal with the difficult person. The book is geared towards people working in public service, but it also provides general things you can implement in your normal life to defuse conflict.