All Employees Are Marketers    by Richard Parkes Cordock
Price: Free! 11130 words. Published on February 12, 2010. .
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.

Transport & Logistic Glossary - A    by sorin maier
Price: $50.00 USD. 72490 words. Published on April 16, 2010. .
Transport & Logistic Glossary help power global operations that is a integrated tool with key logistics and compliance processes for successful companies in the world in the science of planning, organizing and managing activities that provide goods or services.

Am I Great at Customer Service?    by Ed Gagnon
Price: $8.99 USD. 20580 words. Published on May 13, 2010. .
Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you’re the best you can be at customer service? If so, you need to ask yourself one question: “Am I Great at Customer Service?” This book showcases the 25 qualities of people who are Great at customer service!

Hire Power: How to Find, Get and Keep a Job    by Andrea Foy
Price: $5.95 USD. 17410 words. Published by Valerie J Lewis Coleman on September 14, 2010. .
If one-third of your life is spent at work, why not make it enjoyable? Hire Power is a how-to guide that steps you through the process of landing the job you want—yes; want—to knowing when to leave for better opportunities. Geared toward the workplace neophyte, this book provides insight for the experienced employee too.

Creating Customer Service Champions    by Sharon Barlass
Price: $9.95 USD. 42290 words. Published by SB Marketing Group  on February 6, 2011. .
Creating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer service champions. No fluffy feel good stories, just hard-hitting practical advice from a seasoned customer service executive.

Dealing with Difficult People    by Roberta Cava
Price: $9.99 USD. 73070 words. Published on April 9, 2011. .
Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary? This international best-seller will help you deal with them. At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.

Dealing with Difficult Situations at Work and at Home    by Roberta Cava
Price: $9.99 USD. 88910 words. Published on April 9, 2011. .
Have you started your day feeling happy with the world but find it going rapidly downhill because of the difficult situations you face? Do you ever feel you're not in control during these episodes? Do you let other people manipulate your day? If so, this book is for you. Difficult situations arise for everyone at work and at home. Handle them professionally and effectively.

Sun Tzu's Art of War for Managing Your Career    by Dean Lundell
Price: $4.99 USD. 17020 words. Published on July 7, 2011. .
Your job or career is the biggest investment you will ever make. “Sun Tzu’s Art of War for Managing Your Career” prompts the reader to judge management decisions, offers advice on how to be a better stakeholder and think of their job as an investment and act accordingly.

Supermarket Service - Simple Methods to Achieve Outstanding Service Success    by Mitch Goldstein
Price: $7.99 USD. 15000 words. Published on December 26, 2011. .
Old Fashioned Service. If you are looking to differentiate you or your business from the competition, than this is a must read. Learn from an old grocer how to differentiate yourself from the competition. Food is food. The cheapest stores don't have 100% market share, so what makes people choose otherwise? Service, and Mitch has lived it his whole life.

Creating Loyal Profitable Customers    by Keith Abraham
Price: $9.99 USD. 33770 words. Published on March 1, 2012. .
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”