Books tagged: customer

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Found 24 results

All Employees Are Marketers
By
Price: Free! Words: 11,130. Language: English. Published: February 12, 2010. Category: Nonfiction » Business & Economics » Marketing
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.
Transport & Logistic Glossary - A
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Price: $50.00 USD. Words: 72,490. Language: English. Published: April 16, 2010. Category: Nonfiction » Transportation » Transportation planning
Transport & Logistic Glossary help power global operations that is a integrated tool with key logistics and compliance processes for successful companies in the world in the science of planning, organizing and managing activities that provide goods or services.
Am I Great at Customer Service?
By
Price: $8.99 USD. Words: 20,580. Language: English. Published: May 13, 2010. Category: Nonfiction » Business & Economics » Sales
Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you’re the best you can be at customer service? If so, you need to ask yourself one question: “Am I Great at Customer Service?” This book showcases the 25 qualities of people who are Great at customer service!
Creating Customer Service Champions
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Price: $9.95 USD. Words: 42,290. Language: English. Published: February 6, 2011 by SB Marketing Group. Category: Nonfiction » Business & Economics » Management and human resources
Creating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer service champions. No fluffy feel good stories, just hard-hitting practical advice from a seasoned customer service executive.
Dealing with Difficult People
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Price: $9.99 USD. Words: 73,070. Language: English. Published: April 9, 2011. Category: Nonfiction » Business & Economics » Human resource management
Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary? This international best-seller will help you deal with them. At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.
Dealing with Difficult Situations at Work and at Home
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Price: $9.99 USD. Words: 88,880. Language: English. Published: April 9, 2011. Category: Nonfiction » Business & Economics » Human resource management
Have you started your day feeling happy with the world but find it going rapidly downhill because of the difficult situations you face? Do you ever feel you're not in control during these episodes? Do you let other people manipulate your day? If so, this book is for you. Difficult situations arise for everyone at work and at home. Handle them professionally and effectively.
Sun Tzu's Art of War for Managing Your Career
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Price: $2.99 USD. Words: 17,020. Language: English. Published: July 7, 2011. Category: Nonfiction » Business & Economics » Careers
Your job or career is the biggest investment you will ever make. “Sun Tzu’s Art of War for Managing Your Career” prompts the reader to judge management decisions, offers advice on how to be a better stakeholder and think of their job as an investment and act accordingly.
Supermarket Service - Simple Methods to Achieve Outstanding Service Success
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Price: $1.99 USD. Words: 15,000. Language: English. Published: December 26, 2011. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Old Fashioned Service. If you are looking to differentiate you or your business from the competition, than this is a must read. Learn from an old grocer how to differentiate yourself from the competition. Food is food. The cheapest stores don't have 100% market share, so what makes people choose otherwise? Service, and Mitch has lived it his whole life.
Creating Loyal Profitable Customers
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Price: $9.99 USD. Words: 33,770. Language: English. Published: March 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”
Technical Sales Primer for Professionals
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Price: $1.99 USD. Words: 14,420. Language: English. Published: July 14, 2012. Category: Nonfiction » Business & Economics » Marketing
This technical sales primer will introduce areas of technical sales to aspiring salespeople. The primer will provide guidance to technical salespeople and will serve to function as a consultation document for each salesperson to understand the fundamentals of technical sales. This primer is arranged to easily find specific topics and references real life examples of successful technical sales!