Books tagged: customer abuse

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Found: 3 results

Negotiate Anything! Secrets to Make Companies Treat You Fairly
By Tom & Lynn Wilson
Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Category: Nonfiction
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.
By Robert Bacal
Price: $9.99 USD. Words: 62,420. Language: English. Published: February 21, 2011. Category: Nonfiction
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.
Day In & Day Out
By Chris Baca
Price: $1.99 USD. Words: 5,300. Language: American English. Published: March 24, 2014. Category: Fiction
Our would be hero is off to a terrible start. Waking up hung over, heading to work like a zombie, and talking to people he doesn't like; a call center customer service rep. Usually, he deals with upset customers, taking insults and angry outbursts with an almost stoic attitude. Until one day, he gets a call from a strange woman claiming to be from another world, and that his world will soon end!