20 Universal Laws of Service Excellence    by Allwell Nwankwo
Price: $5.99 USD. 23720 words. Published on November 6, 2009. .
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.

All Employees Are Marketers    by Richard Parkes Cordock
Price: Free! 11130 words. Published on February 12, 2010. .
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.

Eight Steps to Customer-Centric Thinking    by Griff Lindell
Price: $4.95 USD. 2310 words. Published on April 19, 2010. .
Walking in your customer’s shoes helps you deliver value messages that customers need to hear. There is an eight-step process to develop the customer-centric thinking approach to marketing –both in retail and business to business.

Please Hold! Ruminations of an Agent    by Jeff Rose-Martland
Price: $14.95 USD. 41000 words. Published on May 16, 2010. .
Please Hold! turns the spotlight on the dark corners of the production floor. Former agent and noted expert, Jeff Rose-Martland reveals the good, bad, and hideously ugly sides of call centre work. Part advice, part observation, this is an essential read for industry pros. Playful, provocative, and positively poignant, Please Hold! reveals the warts and beauty-marks of a billion-dollar business.

Creating Customer Service Champions    by Sharon Barlass
Price: $9.95 USD. 42290 words. Published by SB Marketing Group  on February 6, 2011. .
Creating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer service champions. No fluffy feel good stories, just hard-hitting practical advice from a seasoned customer service executive.

How to Care for Your Customers    by Dr Jim Porter
Price: $2.99 USD. 2810 words. Published on January 13, 2012. .
Entrepreneurs Brief Guide - How to Care for Your Customers. Almost all successful businesses have an excellent customer care service. In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.

How to Manage your Start up Business: Sales . Credit Control . Customer Care . Benchmarking    by Dr Jim Porter
Price: $9.99 USD. 12260 words. Published on March 7, 2012. .
Entrepreneurs Brief Guide - LEARN HOW TO: (a) Write an Advertisement, (b) Manage Direct Mail, (c) Improve your sales, (d) Manage Credit Control, (e) Care for Your Customers and (f) Benchmark Your Business.

Telephone (or Email) Customer Service    by Communication Concierge
Price: Free! 2200 words. Published on March 31, 2012. .
Quick tips for keeping your customers satisfied and returning year after year.