Books tagged: customer care

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Found: 12 results

20 Universal Laws of Service Excellence
By Allwell Nwankwo
Price: $2.99 USD. Words: 23,720. Language: English. Published: November 6, 2009. Category: Nonfiction
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.
All Employees Are Marketers
By Richard Parkes Cordock
Price: Free! Words: 11,130. Language: English. Published: February 12, 2010. Category: Nonfiction
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.
Eight Steps to Customer-Centric Thinking
By Griff Lindell
Price: $4.95 USD. Words: 2,310. Language: English. Published: April 19, 2010. Category: Nonfiction
Walking in your customer’s shoes helps you deliver value messages that customers need to hear. There is an eight-step process to develop the customer-centric thinking approach to marketing –both in retail and business to business.
Please Hold! Ruminations of an Agent
By Jeff Rose-Martland
Price: $14.95 USD. Words: 41,000. Language: English. Published: May 16, 2010. Category: Nonfiction
Please Hold! turns the spotlight on the dark corners of the production floor. Former agent and noted expert, Jeff Rose-Martland reveals the good, bad, and hideously ugly sides of call centre work. Part advice, part observation, this is an essential read for industry pros. Playful, provocative, and positively poignant, Please Hold! reveals the warts and beauty-marks of a billion-dollar business.
Creating Customer Service Champions
By Sharon Barlass
Price: $9.95 USD. Words: 42,290. Language: English. Published: February 6, 2011 by SB Marketing Group. Category: Nonfiction
Creating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer service champions. No fluffy feel good stories, just hard-hitting practical advice from a seasoned customer service executive.
How to Care for Your Customers
By Dr Jim Porter
Price: $2.99 USD. Words: 2,810. Language: English. Published: January 13, 2012. Category: Nonfiction
Entrepreneurs Brief Guide - How to Care for Your Customers. Almost all successful businesses have an excellent customer care service. In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.
How to Manage your Start up Business: Sales . Credit Control . Customer Care . Benchmarking
By Dr Jim Porter
Price: $9.99 USD. Words: 12,260. Language: English. Published: March 7, 2012. Category: Nonfiction
Entrepreneurs Brief Guide - LEARN HOW TO: (a) Write an Advertisement, (b) Manage Direct Mail, (c) Improve your sales, (d) Manage Credit Control, (e) Care for Your Customers and (f) Benchmark Your Business.
Telephone (or Email) Customer Service
By Communication Concierge
Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Category: Nonfiction
Quick tips for keeping your customers satisfied and returning year after year.
Advanced Professional Marketing & Sales Legend
By Chibuoka Chukwudebelu Okoye
Price: $1.99 USD. Words: 99,210. Language: English. Published: May 12, 2012. Category: Nonfiction
This book is an innovative approach to professional marketing and sales; and is strategically designed to equip professionals with creative and effective strategies, techniques, attitudes and skills, which would enable them to function maximally in carrying out their functions as marketing professionals, consultants, advisers, chief executives or top salespersons.
Resolving Complaints for Professionals in Health Care
By Wendy Leebov, Ed.D.
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Category: Nonfiction
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.