Books tagged: customer experience

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Found: 9 results

All Employees Are Marketers
By Richard Parkes Cordock
Price: Free! Words: 11,130. Language: English. Published: February 12, 2010. Category: Nonfiction
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.
Am I Great at Customer Service?
By Ed Gagnon
Price: $8.99 USD. Words: 20,580. Language: English. Published: May 13, 2010. Category: Nonfiction
Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you’re the best you can be at customer service? If so, you need to ask yourself one question: “Am I Great at Customer Service?” This book showcases the 25 qualities of people who are Great at customer service!
Line Level Leadership for Hospitality - The Customer Experience
By Kristin Widun
Series: Line Level Leadership for Hospitality. Price: $2.99 USD. Words: 2,100. Language: English. Published: May 27, 2011. Category: Nonfiction
The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?”
The Curses of a Thousand Mothers - How we Pursue Joyful Sins
By Thejendra B.S
Price: Free! Words: 4,960. Language: English. Published: August 15, 2012. Category: Nonfiction
Have you committed any sins today? No? How about yesterday? No? What about the day before yesterday? Hey, stop asking stupid questions! I am no sinner. Oh, come on, tell me the truth. How many sins did you collect today? Now stop accusing me, okay? What sort of silly discussion is this? I said I am no sinner. Are you sure? Yes, I am damn sure!
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
By Wendy Leebov, Ed.D.
Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Category: Nonfiction
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
Resolving Complaints for Professionals in Health Care
By Wendy Leebov, Ed.D.
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Category: Nonfiction
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Customer Experience in The Cloud
By John M. Perez
Price: $9.99 USD. Words: 17,160. Language: English. Published: June 25, 2013. Category: Nonfiction
This e Book will show you how to measure the overall effectiveness of your online customer service, multichannel service, and web self service strategy. It will guide you through determining how to effectively implement best practices across all customer support channels, how to measure it’s overall effectiveness, and how you can benchmark and compare your performance.
Practical Tips to Get More Customers
By Ali Asadi
Price: $4.99 USD. Words: 11,560. Language: English. Published: July 9, 2013. Category: Nonfiction
Practical Tips to Get More Customers is an indispensable book for business owners and marketing managers. Ali Asadi is a well-known expert in his field and analyzes the many varied aspects of marketing and provides valuable tips on making your business a success. He covers such important subjects as social media, web design, SEO, video marketing, email marketing and much more.
Build Customer Loyalty - Identify Customer Needs - A Step by Step Guide to Understanding Your Customers
By Meir Liraz
Series: Small Business Management. Price: $2.99 USD. Words: 4,490. Language: English. Published: September 9, 2013. Category: Nonfiction
This guide will walk you step by step through all the essential phases of building customer loyalty while identifying customers' needs. Buyer orientation - understanding and satisfying your customers - is essential for commercial success. This guide explains how small companies can profit from understanding their customers.