All Employees Are Marketers    by Richard Parkes Cordock
Price: Free! 11130 words. Published on February 12, 2010. .
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.

Am I Great at Customer Service?    by Ed Gagnon
Price: $8.99 USD. 20580 words. Published on May 13, 2010. .
Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you’re the best you can be at customer service? If so, you need to ask yourself one question: “Am I Great at Customer Service?” This book showcases the 25 qualities of people who are Great at customer service!

Line Level Leadership for Hospitality - The Customer Experience    by Kristin Widun
Price: $2.99 USD. 2100 words. Published on May 27, 2011. .
The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?”