Arrogance The Sony Style    by Vitaly Demin
Price: Free! 3530 words. Published on October 11, 2010. .
This ebook is an insight into the core of the executive management of Sony Corporation, the core that is unfortunately filled with one of the most perilous human qualities – arrogance. The 2nd edition includes financial updates from 2010 as well as other recent events associated with the Sony organization.

Go Beyond the Party: 11 Simple Ways to Build Business Momentum    by Bonnie Smith
Price: $26.99 USD. 8980 words. Published on December 27, 2010. .
Celebrating a business anniversary? Try these 11 strategic methods designed to attract and impress customers, boost their loyalty to you, and secure your high status reputation. While you’re helping your business, you will also be supporting local history and building your legacy! These are proven methods developed by a marketer/historian. Don’t let the opportunity pass you by!

If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.    by Robert Bacal
Price: $9.99 USD. 62420 words. Published on February 21, 2011. .
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.

Success: The 10 Most Important Lessons in Specialty Store Retailing    by Linda Talley
Price: $3.99 USD. 15430 words. Published on January 2, 2012. .
Get the competitive edge by learning what you can do to differentiate yourself and your store. These 10 tips are some of the most useful ideas that can ensure your store’s success. These ideas will differentiate your store from your competitors in order to establish a brand, gain customers and customer loyalty. It’s all about changing the experience you create with your customers.

Keeping Customers for Life    by Richard Nickelson
Price: $2.99 USD. 1850 words. Published by Green King Press  on April 11, 2012. .
Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. This book will teach you everything you need to take the customer’s concerns seriously, address these concerns and create excellent customer loyalty.

Extraordinary Customer Service    by JM Enage
Price: $4.99 USD. 12810 words. Published on November 5, 2012. .
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.