Go Beyond the Party: 11 Simple Ways to Build Business Momentum    by Bonnie Smith
Price: $26.99 USD. 8980 words. Published on December 27, 2010. .
Celebrating a business anniversary? Try these 11 strategic methods designed to attract and impress customers, boost their loyalty to you, and secure your high status reputation. While you’re helping your business, you will also be supporting local history and building your legacy! These are proven methods developed by a marketer/historian. Don’t let the opportunity pass you by!

Customer Relations: The Dynamic Manager’s Handbook Of Customer Satisfaction    by Dave Donelson
Price: $2.99 USD. 5770 words. Published on March 31, 2011. .
Successful companies give their customers lots of reasons to come back again and again. You can create more satisfied customers using the dozens of techniques in this handbook. From the first impression you make to the multitude of reasons you give them to come back again, this handbook will help you build solid, lasting customer relationships.

Beat The Big Box: The Dynamic Manager’s Handbook Of Winning The Retail Battle    by Dave Donelson
Price: $2.99 USD. 7210 words. Published on March 31, 2011. .
How do you compete with volume purchasing, minimum-wage labor, and massive advertising budgets? By giving your customers what they really want—personal service, attention to their needs, and a relationship they can trust. Practical case studies show how companies just like yours beat the big box retailer.

Customer Service: The Dynamic Manager’s Handbook On How To Build Customer Loyalty    by Dave Donelson
Price: $2.99 USD. 8020 words. Published on May 29, 2011. .
Good customers are hard to find, but they are easy to lose. Keeping your current customers happy may be the most important marketing strategy for any small business owner. From small things like your telephone greeting to large ones like how you handle complaints, everything you and your staff does affects your customer relationships.

Business Wit And Wisdom: The Dynamic Manager’s Handbook Of Management Mistakes And Lessons Learned    by Dave Donelson
Price: $2.99 USD. 12220 words. Published on July 23, 2011. .
The only thing better than learning from your own mistakes is learning from the mistakes of others. In this handbook, dozens of small business owners and managers share their experiences with customers, employees, competitors, vendors, and even government regulators. They also brainstorm about ways to improve their companies. Their stories will help you become a better manager.

How to Beat the Hell out of your Competition (Using Customer Service)    by M. A. Sharrieff
Price: $2.99 USD. 14530 words. Published by WriteOnEPublishing on March 20, 2012. .
If you own a business, deal directly with customers, manage or supervise customer service professionals, then this book is a must read! Find out how you can use customer service to increase sales revenues, win customers for life, and snatch market share from the grasp of your competitors! You'd better hurry, at least some of your market rivals can read, too!

Who's The Boss    by L. J. Martin
Price: Free! 5190 words. Published on September 8, 2012. .
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.

Resolving Complaints for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 13320 words. Published on September 12, 2012. .
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.