Books tagged: customer relationship management

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Found 16 results

Siebel CRM 100 Success Secrets: 100 Most Asked Questions on Siebel Customer Relationship Management Applications Covering Oracle Enterprise CRM, On-Demand Software and Business Intelligence
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Price: $19.95 USD. Words: 28,900. Language: English. Published: June 8, 2009. Category: Nonfiction » Computers and Internet » Enterprise IT management
Addresses the top 100 consultancy & education forum questions, with tips & success factors to evaluate, implement & harness Siebel CRM Customer Relationship Management software tools.
Help Desk 100 Success Secrets: Need to Know Insights, Tips and Tricks on Computer Help Desk and IT Support, Help Desk Software, Business Benefits, Jobs and Much More
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Price: $19.95 USD. Words: 32,530. Language: English. Published: June 9, 2009. Category: Nonfiction » Computers and Internet » Enterprise IT management
Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in Help Desk customer service, management & IT support roles and environments.
Viral Marketing 100 Success Secrets: Secret Strategies, Buzz Marketing and Interactive Marketing Tips and Tricks - 100 Simple Online Campaign Principles
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Price: $19.95 USD. Words: 29,100. Language: English. Published: June 9, 2009. Category: Nonfiction » Computers and Internet » Social networking
Addresses the top 100 consultancy & education forum questions with tips & success factors to understand, implement & exploit Viral Internet Business Marketing tools via email, free social networks, the blogosphere & more.
Eight Steps to Customer-Centric Thinking
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Price: $4.95 USD. Words: 2,310. Language: English. Published: April 19, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Walking in your customer’s shoes helps you deliver value messages that customers need to hear. There is an eight-step process to develop the customer-centric thinking approach to marketing –both in retail and business to business.
If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.
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Price: $9.99 USD. Words: 62,420. Language: English. Published: February 21, 2011. Category: Nonfiction » Business & Economics » Management and human resources
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.
Payneless PR Principles
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Price: $5.99 USD. Words: 3,150. Language: English. Published: August 21, 2011. Category: Nonfiction » Business & Economics » Marketing
Payneless PR Principles creatively and effortlessly teaches you how to grow your business by building relationships with clients and customers. Work smarter by incorporating greeting card marketing and you too can grow your business with gratitude. Connect with your clients and customers and get new business, repeat business, and referral business.
Telephone (or Email) Customer Service
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Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Category: Nonfiction » Business & Economics » Customer relations
Quick tips for keeping your customers satisfied and returning year after year.
Sales Professional Effectiveness Assessment
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Price: $11.99 USD. Words: 5,250. Language: English. Published: August 27, 2012. Category: Nonfiction » Business & Economics » Sales & selling / management
Today strong companies measure their salespeople by more than just their ability to close sales. Increasingly, the salespeople who are the most valued within an organization are those who have the skills to develop and maintain excellent longer term relationships with their customers. As more companies understand the real value of a customer over time, these sales skills are seen as critical.
Bare Knuckled Project Management: How to Succeed at Every Project
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Price: Free! Words: 39,100. Language: English. Published: May 30, 2013 by Michael Dobson. Category: Nonfiction » Business & Economics » Project management
As many as 70% of projects fail, costing billions of dollars. You’ve hired certified project managers and implemented project management techniques, and yet you still don’t have the success you need. You need a Bare-Knuckled Project Manager, someone not afraid to ruffle a few feathers, make hard decisions, and speak key truths to people who don't always want to hear bad news.
Marketing as a Business System: A Guide to a Thorough, Integrated Marketing Function for Your Business
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Price: $0.99 USD. Words: 3,180. Language: English. Published: March 26, 2014. Category: Nonfiction » Business & Economics » Marketing
A Marketing guide that offers a thorough overview of all key facets of the Marketing process. Offers helpful insights to all types of businesses, including small businesses, online operators and marketing professionals. Learn how market research, solution development, promotion, customer service and relationship management all intertwine in your effort to build and maintain a loyal customer base.