Siebel CRM 100 Success Secrets: 100 Most Asked Questions on Siebel Customer Relationship Management Applications Covering Oracle Enterprise CRM, On-Demand Software and Business Intelligence    by
Price: $19.95 USD. 28900 words. Published on June 8, 2009. .
Addresses the top 100 consultancy & education forum questions, with tips & success factors to evaluate, implement & harness Siebel CRM Customer Relationship Management software tools.

Help Desk 100 Success Secrets: Need to Know Insights, Tips and Tricks on Computer Help Desk and IT Support, Help Desk Software, Business Benefits, Jobs and Much More    by
Price: $19.95 USD. 32530 words. Published on June 9, 2009. .
Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in Help Desk customer service, management & IT support roles and environments.

Viral Marketing 100 Success Secrets: Secret Strategies, Buzz Marketing and Interactive Marketing Tips and Tricks - 100 Simple Online Campaign Principles    by
Price: $19.95 USD. 29100 words. Published on June 9, 2009. .
Addresses the top 100 consultancy & education forum questions with tips & success factors to understand, implement & exploit Viral Internet Business Marketing tools via email, free social networks, the blogosphere & more.

Eight Steps to Customer-Centric Thinking    by Griff Lindell
Price: $4.95 USD. 2310 words. Published on April 19, 2010. .
Walking in your customer’s shoes helps you deliver value messages that customers need to hear. There is an eight-step process to develop the customer-centric thinking approach to marketing –both in retail and business to business.

If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.    by Robert Bacal
Price: $9.99 USD. 62420 words. Published on February 21, 2011. .
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.

Payneless PR Principles    by Ronnelle G. Payne
Price: $5.99 USD. 3150 words. Published on August 21, 2011. .
Payneless PR Principles creatively and effortlessly teaches you how to grow your business by building relationships with clients and customers. Work smarter by incorporating greeting card marketing and you too can grow your business with gratitude. Connect with your clients and customers and get new business, repeat business, and referral business.

Telephone (or Email) Customer Service    by Communication Concierge
Price: Free! 2200 words. Published on March 31, 2012. .
Quick tips for keeping your customers satisfied and returning year after year.