Books tagged: customer satisfaction

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Found 17 results

Demonstrating Design for Six Sigma
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Price: $0.99 USD. Words: 13,300. Language: English. Published: August 26, 2010. Category: Nonfiction » Computers and Internet » Enterprise IT management
This ebook is the project write-up for a demonstration of the Design for Six Sigma (DFSS) method. The ebook includes the project charter, project schedule and project plan. The project charter is based on project management concepts. The project plan is based on the DFSS methodology of Define, Measure, Analyze, Design and Verify (DMADV).
Our Thinking & Doing Determines Our Outcomes & Results
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Price: $2.99 USD. Words: 18,250. Language: English. Published: May 23, 2011. Category: Nonfiction » Entertainment » Humor and satire
Achieving the success we all desire, strive for and deserve is too important to leave to chance, luck or flying by the “Seat of Our Pants.” The following anecdotes, quotes and insights relate to the kind of events everyone in one way or another experiences as they journey through life; situations whose Outcomes and Results, positive or negative, are determined by our Thinking and Doing.
Telephone (or Email) Customer Service
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Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Category: Nonfiction » Business & Economics » Customer relations
Quick tips for keeping your customers satisfied and returning year after year.
The 90-Minute MBA
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Price: $9.99 USD. Words: 46,260. Language: English. Published: June 7, 2012. Category: Nonfiction » Business & Economics » Management
The 90-Minute MBA is NOT another boring business book stuffed with dry facts, numbers, and charts. Instead, The 90-Minute MBA uses humor and real-life stories to introduce and explain key management concepts and practical business strategies. Each one has been proven to help entrepreneurs deal with the daily challenges of running their businesses.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
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Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Category: Nonfiction » Business & Economics » Human resource management
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
Telephone Skills for Professionals in Health Care
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Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Brand Generosity
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Price: Free! Words: 20,410. Language: English. Published: March 24, 2013. Category: Essay » Business
This book contains fresh ideas about branding strategy and techniques that bring brand generosity principle which are not only easy to be understand, but also very practical to be executed. Brand generosity is a global code that can be accepted on any kind of customers. Brand generosity is one of the most powerful marketing tools which is known as the strategy without rejection.
Day In & Day Out
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Price: Free! Words: 5,300. Language: American English. Published: March 24, 2014. Category: Fiction » Science fiction » Short stories
Our would be hero is off to a terrible start. Waking up hung over, heading to work like a zombie, and talking to people he doesn't like; a call center customer service rep. Usually, he deals with upset customers, taking insults and angry outbursts with an almost stoic attitude. Until one day, he gets a call from a strange woman claiming to be from another world, and that his world will soon end!
Customer Retention During the Downturn
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Price: Free! Words: 1,260. Language: English. Published: December 15, 2014. Category: Essay » Business
In light of the deepening economic crisis and its effect on churn behavior, retail banks need to revisit their retention strategies and revise their tactics so they reflect the new reality in the marketplace.
One Size Does Not Fit All – Customizing Retail Chain Sales Points
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Price: Free! Words: 1,300. Language: English. Published: December 16, 2014. Category: Essay » Business
One of the factors that has helped make the retail chain concept so successful globally is that customers are ensured a similar level of service, access to similar products, and a standardized level of quality, regardless of which of the retail chain sales points they visit. Customization provides an opportunity to make this concept even more successful.