Books tagged: customer satisfaction

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Demonstrating Design for Six Sigma    by Robert Perrine
Price: $0.99 USD. 13300 words. Published on August 26, 2010. .

This ebook is the project write-up for a demonstration of the Design for Six Sigma (DFSS) method. The ebook includes the project charter, project schedule and project plan. The project charter is based on project management concepts. The project plan is based on the DFSS methodology of Define, Measure, Analyze, Design and Verify (DMADV).
Our Thinking & Doing Determines Our Outcomes & Results    by Charley Green
Price: $2.99 USD. 18250 words. Published on May 23, 2011. .

Achieving the success we all desire, strive for and deserve is too important to leave to chance, luck or flying by the “Seat of Our Pants.” The following anecdotes, quotes and insights relate to the kind of events everyone in one way or another experiences as they journey through life; situations whose Outcomes and Results, positive or negative, are determined by our Thinking and Doing.