Demonstrating Design for Six Sigma    by Robert Perrine
Price: $0.99 USD. 13300 words. Published on August 26, 2010. .
This ebook is the project write-up for a demonstration of the Design for Six Sigma (DFSS) method. The ebook includes the project charter, project schedule and project plan. The project charter is based on project management concepts. The project plan is based on the DFSS methodology of Define, Measure, Analyze, Design and Verify (DMADV).

Our Thinking & Doing Determines Our Outcomes & Results    by Charley Green
Price: $2.99 USD. 18250 words. Published on May 23, 2011. .
Achieving the success we all desire, strive for and deserve is too important to leave to chance, luck or flying by the “Seat of Our Pants.” The following anecdotes, quotes and insights relate to the kind of events everyone in one way or another experiences as they journey through life; situations whose Outcomes and Results, positive or negative, are determined by our Thinking and Doing.

Telephone (or Email) Customer Service    by Communication Concierge
Price: Free! 2200 words. Published on March 31, 2012. .
Quick tips for keeping your customers satisfied and returning year after year.

The 90-Minute MBA    by Arnold S. Grundvig, Jr
Price: $9.99 USD. 46260 words. Published on June 7, 2012. .
The 90-Minute MBA is NOT another boring business book stuffed with dry facts, numbers, and charts. Instead, The 90-Minute MBA uses humor and real-life stories to introduce and explain key management concepts and practical business strategies. Each one has been proven to help entrepreneurs deal with the daily challenges of running their businesses.

The Curses of a Thousand Mothers - How we Pursue Joyful Sins    by Thejendra B.S
Price: Free! 4990 words. Published on August 15, 2012. .
Have you committed any sins today? No? How about yesterday? No? What about the day before yesterday? Hey, stop asking stupid questions! I am no sinner. Oh, come on, tell me the truth. How many sins did you collect today? Now stop accusing me, okay? What sort of silly discussion is this? I said I am no sinner. Are you sure? Yes, I am damn sure!

Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15810 words. Published on August 23, 2012. .
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.

Telephone Skills for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15000 words. Published on September 12, 2012. .
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.

The Lovable Devil Tricks on Branding    by Saiful Islam
Price: $1.99 USD. 20360 words. Published on March 24, 2013. .
Delivering Three Greatest Tricks on Shaping Customer’s Mind and Perception: Subliminal Advertising, Brand Utility and the awesome Anchor Branding. Completed with explanation on How these tricks able to shift the 'Branding Paradigm' from 'Push Media' to'Push Media' which is not only very efficient on marketing budget but also very effective on shaping customer's mind and perception, very engaging.