Phillip Knox's Gold Miner Guide to Selling in a Tough Economy    by Phillip Knox
Price: $1.99 USD. 11760 words. Published on October 18, 2009. .
In reading and studying the “GOLD MINER GUIDE TO SELLING IN A TOUGH ECONOMY” you as a professional sales person can gain your edge as a top level successful sales person. As with the old gold miners of times past there were always stories where the miner would just happen upon a nugget of gold. The same thing can happen to you in finding sales...

20 Universal Laws of Service Excellence    by Allwell Nwankwo
Price: $5.99 USD. 23720 words. Published on November 6, 2009. .
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.

All Employees Are Marketers    by Richard Parkes Cordock
Price: Free! 11130 words. Published on February 12, 2010. .
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.

Am I Great at Customer Service?    by Ed Gagnon
Price: $8.99 USD. 20580 words. Published on May 13, 2010. .
Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you’re the best you can be at customer service? If so, you need to ask yourself one question: “Am I Great at Customer Service?” This book showcases the 25 qualities of people who are Great at customer service!

Please Hold! Ruminations of an Agent    by Jeff Rose-Martland
Price: $14.95 USD. 41000 words. Published on May 16, 2010. .
Please Hold! turns the spotlight on the dark corners of the production floor. Former agent and noted expert, Jeff Rose-Martland reveals the good, bad, and hideously ugly sides of call centre work. Part advice, part observation, this is an essential read for industry pros. Playful, provocative, and positively poignant, Please Hold! reveals the warts and beauty-marks of a billion-dollar business.

High Impact Hospitality    by Chase LeBlanc
Price: $4.95 USD. 42040 words. Published on August 11, 2010. .
Ken Blanchard, co-author of The One Minute Manager says, Chase LeBlanc is a veteran of the restaurant management industry. His expert advice will kick start your journey toward improving your value as a manager. High Impact Hospitality is a fresh and enjoyable read.” The book provides a detailed and highly entertaining blueprint for improving your performance and value as a hospitality manager.

The Customer is Bothering Me    by Shelle Rose Charvet
Price: $9.99 USD. 56940 words. Published on August 20, 2010. .
Your customers pay attention to how you attract and treat them. If you do not understand what truly motivates them, they are likely to get their needs met elsewhere. If you design customer processes, manage teams who communicate with customers or deal directly with them yourself, this book was written for you.

The Termite Effect - 25 Common Business Mistakes and Their Hidden Consequences    by Shawn Brodof
Price: $9.99 USD. 29110 words. Published on November 13, 2010. .
The Termite Effect is an important resource for business owners, entrepreneurs, sales professionals and managers seeking ways to improve their odds of success. The book explores common mistakes while offering practical strategies to avoid them as well as arming the reader with solutions for fixing those that may already exist within their business.

5 Stones For Slaying Giants    by Curt Tueffert
Price: $10.00 USD. 26560 words. Published on January 2, 2011. .
Passion, Excellence, Vision, Value, Confidence, these are the 5 Stones you can use to slay the giants in your personal and professonal live. If you are in Sales, Sales Management, Customer Service, or Leadership, this book will help you gain the tools required to be the best you can be.

Creating Customer Service Champions    by Sharon Barlass
Price: $9.95 USD. 42290 words. Published by SB Marketing Group  on February 6, 2011. .
Creating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer service champions. No fluffy feel good stories, just hard-hitting practical advice from a seasoned customer service executive.