A Click Away from Chaos    by Leslie Cameron
Price: $4.95 USD. 68750 words. Published on July 29, 2010. .
All the thrills and spills of self-employment! An established IT trainer, Tim Melrose takes redundancy in his stride and makes a living out of contract work. When he moves to Scotland, he becomes involved in the community life of Ashiestiel Green. Here, First-Class Freda talks him into all kinds of trouble, ending with the inevitable disaster of the Easter Pageant.

If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.    by Robert Bacal
Price: $9.99 USD. 62420 words. Published on February 21, 2011. .
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.