Maximizing Revenue & Margin from your Existing Customers in Recession & Recovery    by Rupert Hart
Price: $2.95 USD. 11500 words. Published on December 23, 2009. .
Why are Existing Customers always your starting point in a recession? Because they trust you and have relatonships already set up with you. This book will show you to focus on the right customers, reinforce customer loyalty and extract more revenue. "Maximizing Revenue" should be required reading for busy managers and sales executives at all levels.

Eight Steps to Customer-Centric Thinking    by Griff Lindell
Price: $4.95 USD. 2310 words. Published on April 19, 2010. .
Walking in your customer’s shoes helps you deliver value messages that customers need to hear. There is an eight-step process to develop the customer-centric thinking approach to marketing –both in retail and business to business.

Words that Change Minds: Mastering the Language of Influence    by Shelle Rose Charvet
Price: $9.99 USD. 54720 words. Published on August 20, 2010. .
Words that Change Minds is based on the Language and Behavior Profile (LAB Profile); an easy to learn tool which illustrates how each person is unique. The LAB Profile will enable you to understand and predict from someone's language in everyday conversation, how he or she will behave in a given situation. You will learn to customize your language to change people's minds.

Retail Ramblings    by Kevin Domenic
Price: $2.99 USD. 53630 words. Published on October 23, 2010. .
After spending a decade in the service industry, I can say with certainty that the moment the average person enters a retail establishment, his heart shrivels to a blackened lump of selfishness and deceit while his ego grows to levels usually reserved for politicians and corporate executives. Experience the true horror of life through my eyes, the eyes of the customer service representative.

Reasons 2 Reward    by Ann-Maree O'Neill
Price: $14.99 USD. 19760 words. Published by Terryberry  on October 27, 2010. .
Employees need to be motivated and engaged for businesses to maximize productivity and profits. Reasons 2 Reward provides a formula for designing and implementing a reward program that creates a motivating work environment and helps leaders take their business to the next level. Look after your people + Look after your customers = Maximum Profits. The solution is simple!

Chutzpah Marketing: Simple Low Cost Secrets For Building Your Business Fortune    by Philip Copitch, Ph.D.
Price: $9.99 USD. 73970 words. Published on November 22, 2010. .
Chutzpah marketing is business boldness coupled with supreme self-confidence. It is the art of doing business right, fairly, and with value. Business is said to be cutthroat, but that is not what Dr. Copitch is teaching. He is talking about being basically lazy and getting a lot done. Dr. Copitch wants you to do what works, and skip the aggravation of wasted effort.

If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.    by Robert Bacal
Price: $9.99 USD. 62420 words. Published on February 21, 2011. .
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.

The 5 Most Powerful & Effective Ways To Make People Like You!    by Michael F. McDougall
Price: Free! 800 words. Published on February 25, 2011. .
A must for Salespeople and anyone who meets and greets for a living. Just use the SMART acronym!! When you speak with anyone about non-business topics, the important thing to remember is, people want to talk about THEIR day, not yours.

THANK YOU - One of Seventeen Rules    by Jerry Goodwin
Price: $1.99 USD. 3570 words. Published on March 1, 2011. .
THANK YOU - One of Seventeen Rules Build Relationships Achieve Personal & Business Goals SUCCESS WEALTH HAPPINESS LOVE are examples For Men & Women of All Ages Follow the Seventeen Rules & You Will Succeed. Thank you. JERRY GOODWIN Copyright (c) 2007 by Jerry Goodwin ISBN: Hardcover 978-1-4257-4126-6 Softcover 978-1-4257-4125-9

Emoji Selling Persuaders    by Mark Rushworth
Price: $2.99 USD. 3780 words. Published on March 15, 2011. .
learn how to sell in a structured way, while using the emoji's as a guide to help you. Using the emoji selling persuaders along side your selling, you will find it will be a great guide to help you focus on the important points you need to look out for, and listen out for the cues customers use whilst talking to you.