Employee Development: Big Business Results on a Small Business Budget    by Landrum Human Resources
Price: Free! 6880 words. Published on February 25, 2011. .
Numerous studies have confirmed what most employers and managers already know; an investment in the professional development of employees increases employee satisfaction and retention. What may not be as obvious is the important role low cost, self-implemented programs can play in the development of your employees. Let us share with you some of the lessons we've learned.

The Superstar Staff Solution    by Hollie Gomez
Price: Free! 29420 words. Published by Paul Hurst  on March 29, 2011. .
Revere excellence in your business by bringing out the natural superstars in your staff. Whatever your business position or title, no matter whether you are responsible for one or a hundred staff, there is imperative information, strategies and method revealed in this book to help you find, recruit, train, nurture and bring out the Superstar performance from your employees.

Resolving Complaints for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 13320 words. Published on September 12, 2012. .
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.

Telephone Skills for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15000 words. Published on September 12, 2012. .
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.

Transforming De-Motivation    by David G-Morgan
Price: Free! 32260 words. Published on January 13, 2013. .
This "Module" tackles core issues facing all de-motivated staff and individuals. It is a step by step DIY process of how to identify, unearth, and dissolve de-motivation. The module "does not" use traditional methods of mentoring, positive pep talking, life-coaching, or any other form of inspirational coaching. This module describes "Dynamic Techniques of Conscious Transformation".