Books tagged: employee development

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Found 9 results

Employee Development: Big Business Results on a Small Business Budget
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Price: Free! Words: 6,880. Language: English. Published: February 25, 2011. Category: Nonfiction » Business & Economics » Management and human resources
Numerous studies have confirmed what most employers and managers already know; an investment in the professional development of employees increases employee satisfaction and retention. What may not be as obvious is the important role low cost, self-implemented programs can play in the development of your employees. Let us share with you some of the lessons we've learned.
The Superstar Staff Solution
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Price: Free! Words: 29,420. Language: English. Published: March 29, 2011 by Paul Hurst. Category: Nonfiction » Business & Economics » Human resource management
Revere excellence in your business by bringing out the natural superstars in your staff. Whatever your business position or title, no matter whether you are responsible for one or a hundred staff, there is imperative information, strategies and method revealed in this book to help you find, recruit, train, nurture and bring out the Superstar performance from your employees.
Resolving Complaints for Professionals in Health Care
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Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Telephone Skills for Professionals in Health Care
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Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Retention, Recruitment and Employee Relations: How Innovative Organizations Do It
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Price: $4.95 USD. Words: 24,860. Language: English. Published: June 9, 2013. Category: Nonfiction » Business & Economics » Human resource management
This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.
Handling Employee Complaints: Human Resources Tools and Techniques
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Price: $4.95 USD. Words: 48,100. Language: English. Published: June 25, 2013. Category: Nonfiction » Business & Economics » Human resource management
This book focus on the issue of employee complaints, and had been designed for use as both a self-instruction manual and a training device to teach supervisors, managers and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number of complaints, better manage those complaints that remain and improve employee relations.
Harnessing Workforce Dynamics for Competitive Advantage
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Price: $4.99 USD. Words: 36,210. Language: English. Published: September 1, 2013. Category: Nonfiction » Business & Economics » Management and human resources
Your workforce represents the greatest investment in the production and distribution of products and services your organization provides. It can be a competitive advantage. Yet, little is done at the operational level to harness its potential. This book will help you address workforce issues that impact you and your organization and provide you tools to use today to gain the advantage.
The Business of the Bees
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Price: $0.99 USD. Words: 15,620. Language: English. Published: January 20, 2014. Category: Nonfiction » Business & Economics » Organizational development
A bee colony is a team of individuals working together in a competitive environment. It is the same for a business. Although the parallels between the two are uncanny, bees have tricks that will surprise you. Recent discoveries about bees show how to manage interpersonal conflict, run a coup, set goals and face other business challenges. Gain management tools that you can apply back on the job.
Employment Tips
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Series: Self-Help, Book 1. Price: $7.99 USD. Words: 9,230. Language: English. Published: July 22, 2014 by Owen Jones. Category: Nonfiction » Career Guides » Business Management
I hope that you will find the information helpful, useful and profitable. The information in this ebook on various aspects of employment, working for yourself or someone else and related subjects is organized into 15 chapters of about 500-600 words each. I hope that it will interest those who are being hit by the current economic climate and that you can find uses for the content in your work