Books tagged: employee relations

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Found 12 results

Mind Your Business
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Price: $4.95 USD. Words: 10,110. Language: English. Published: January 10, 2011. Category: Nonfiction » Business & Economics » Business administration
This business reference, compiled by two veteran entrepreneurs, is a must-read for beginners and a handy reference even for experienced people. Novices and veterans alike learn where to find venture capital if a bank loan is not available, and how to prepare a a dynamic business plan. This book is chock full of examples of both good and bad management, and good and bad leadership styles.
The Superstar Staff Solution
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Price: Free! Words: 29,420. Language: English. Published: March 29, 2011 by Paul Hurst. Category: Nonfiction » Business & Economics » Human resource management
Revere excellence in your business by bringing out the natural superstars in your staff. Whatever your business position or title, no matter whether you are responsible for one or a hundred staff, there is imperative information, strategies and method revealed in this book to help you find, recruit, train, nurture and bring out the Superstar performance from your employees.
A Winning Combination - Servant Leadership and the Hospitality Industry
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Price: $2.99 USD. Words: 2,540. Language: English. Published: May 25, 2011. Category: Nonfiction » Business & Economics » Management and human resources
The hospitality industry has been challenged with providing a successful service experience for guests. In a world where service is on the decline, industry professionals are searching for new methodologies to improve upon service.
Strategic Hiring: The Dynamic Manager’s Handbook On How To Hire The Best Employees
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Series: The Dynamic Manager Handbooks, Book 14. Price: $0.99 USD. Words: 8,720. Language: English. Published: June 23, 2011. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Hiring decisions may be the most important ones a manager makes. Whether adding a salesperson or replacing a clerk, you need to attract qualified candidates, sift through them to choose the best, and hire the individual who will become an asset to the company. While the basic goal of strategic hiring is the same for every business, particular industries often use different tactics to achieve it.
Business Wit And Wisdom: The Dynamic Manager’s Handbook Of Management Mistakes And Lessons Learned
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Series: The Dynamic Manager Handbooks, Book 20. Price: $0.99 USD. Words: 12,220. Language: English. Published: July 23, 2011. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
The only thing better than learning from your own mistakes is learning from the mistakes of others. In this handbook, dozens of small business owners and managers share their experiences with customers, employees, competitors, vendors, and even government regulators. They also brainstorm about ways to improve their companies. Their stories will help you become a better manager.
Unleash Employee Engagement: 7 Initial Conditions for Outstanding Results
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Price: $0.99 USD. Words: 10,450. Language: English. Published: January 16, 2012. Category: Nonfiction » Business & Economics » Human resource management
Employee engagement is the emotional “energy” employees feel for their organization or their team such they are willing to exert extra voluntary effort to achieve success for all. Employee engagement is the new competitive advantage. This book provides leaders with 7 conditions leaders can create that create an environment where engagement can naturally emerge.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
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Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
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Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
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Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Category: Nonfiction » Business & Economics » Management and human resources
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Retention, Recruitment and Employee Relations: How Innovative Organizations Do It
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Price: $4.95 USD. Words: 24,860. Language: English. Published: June 9, 2013. Category: Nonfiction » Business & Economics » Human resource management
This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.