Books tagged: employee satisfaction

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Found 9 results

Empowered Leadership-How to get the best from your team
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Price: $9.99 USD. Words: 17,750. Language: English. Published: September 15, 2011. Category: Nonfiction » Business & Economics » Management and human resources
Learn how to share the power between management and the workers that will empower both groups and ultimately lead to less employee turnover, improved employee satisfaction and an increase in productivity.
Leveraging Diversity at Work: How to Hire, Retain and Inspire a Diverse Workforce for Peak Performance and Profit
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Price: $9.99 USD. Words: 58,120. Language: English. Published: October 10, 2011. Category: Nonfiction » Business & Economics » Management and human resources
Leveraging Diversity at Work goes beyond calling for diversity to give business leaders the knowledge and tools they need to profit from our differences. Minority workers will also find real-world inspiration for contributing to their company’s vision, mission and success.
How to Improve Job Satisfaction
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Price: $2.99 USD. Words: 2,450. Language: English. Published: January 18, 2012. Category: Nonfiction » Business & Economics » Management
Entrepreneurs Brief Guide - How to Improve Job Satisfaction. In 30 minutes, learn how to: (a) Design jobs that are motivating, (b) Enrich job options, (c) Implement a job enrichment program and (d) Take ownership and become happy at work.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
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Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
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Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Resolving Complaints for Professionals in Health Care
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Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Telephone Skills for Professionals in Health Care
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Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
The Good Company
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Price: $9.99 USD. Words: 55,600. Language: English. Published: October 31, 2012. Category: Nonfiction » Business & Economics » Green business
In THE GOOD COMPANY, Business Professor Robert Girling shares twenty inspiring stories of companies like Clif Bar, Triodos Bank, Eileen Fisher, TOMS Shoes, Google, Kiva that provide a good place to work, heal the world, give back to the community and introduce planet-saving innovations. And here’s the bottom line – GOOD COMPANIES are profitable.
Retention, Recruitment and Employee Relations: How Innovative Organizations Do It
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Price: $4.95 USD. Words: 24,860. Language: English. Published: June 9, 2013. Category: Nonfiction » Business & Economics » Human resource management
This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.