Books tagged: expectinspect

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Found 3 results

The World's Shortest Management Course
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Price: $2.99 USD. Words: 5,290. Language: English. Published: February 1, 2011. Category: Nonfiction » Business & Economics » Management and human resources
Fat books and academic over-writing suggest that only the college-educated can be managers. NOT! What does it really take to lead a group to great performance? Here's the answer, based on observations of 100s of top managers, doing things that mirror the textbooks, but making it look simple -- and human! You can do this stuff. You can be a star manager, and your people will love you. Seriously!
Twelve Keys to Management Success: Becoming an Intuitive Manager
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Price: $2.99 USD. Words: 6,050. Language: English. Published: February 2, 2011. Category: Nonfiction » Business & Economics » Management and human resources
Mostly, management is about people skills, getting support (and even appreciation!) from those whose work you oversee. An intuitive manager "knows" the right things to say and do -- reflex actions that keep work moving and build rapport by creating success for co-workers. You already know most of this -- it's just about getting it organized. These 12 keys lead you to become the best of the rest!
Customer Service is Critical: A Manager's Primer
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Price: $2.99 USD. Words: 4,120. Language: English. Published: February 2, 2011. Category: Nonfiction » Business & Economics » Management and human resources
This book was begun 20 years ago, and shaped by interviews with two world-class hoteliers. They are among the finest managers I've ever met. In the intervening years, I've found that their ideas about management and what managers do are fundamental, no matter what your job or industry, and absolutely essential for providing professional customer service. Reading it will be well worth your time.