Books tagged: healthcare

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Found 98 results

HOW TO FIND Reliable Medication Information Online
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Price: $2.99 USD. Words: 3,630. Language: English. Published: July 23, 2012. Category: Nonfiction » Health, wellbeing, & medicine » Medicine
How often do you think that you’d like to know more about a certain medication you are taking or your physician asks you to take? This little ebook will point you to a number of hidden information gems online where you can find answers to your questions. Each database is described with a profile of its content and coverage so that you can quickly understand if it is going to be helpful for you.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
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Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
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Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
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Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Category: Nonfiction » Business & Economics » Management and human resources
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
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Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Category: Nonfiction » Business & Economics » Human resource management
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
Resolving Complaints for Professionals in Health Care
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Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
It Is What It Is - The Psychiatrico-Legal Tragedy
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Price: Free! Words: 21,080. Language: English. Published: October 1, 2012. Category: Fiction » Historical » USA
This is the story of a soon-to-be doctor dismantling and rebuilding a medical paradigm. This is or could be your story. This is the story of Frodo. This is the story that you’re already acquainted with. This is the story that brings people together and it begins with the protagonist locked away in America’s Azkaban. Herein lies his struggles, day by day, hour by hour.
The Cinnamon & Honey Solution … Nature’s Alternative Remedy For Optimal Health
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Price: $4.99 USD. Words: 9,260. Language: English. Published: October 2, 2012 by Hype Words. Category: Nonfiction » Health, wellbeing, & medicine » Alternative medicine
"The Cinnamon & Honey Solution … Nature’s Alternative Remedy for Optimal Health" reviews how cinnamon's essential oils and honey's enzymes qualify these two 'anti-microbial' super foods with the ability to help treat and cure various diseases & illnesses from cancer to the common cold.
Maximize Your Medicare: Understanding Medicare, Protecting Your Health, and Minimizing Costs
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Price: $5.99 USD. Words: 41,670. Language: English. Published: October 2, 2012. Category: Nonfiction » Health, wellbeing, & medicine » Medical insurance
Written by nationally-recognized expert on Medicare, panelist on website, powered by Humana Inc., the nation's second largest provider of Medicare plans. Updated with 2014 premiums and changes resulting from the PPACA (Obamacare). Written in plain-spoken English that everyone can understand. Unbiased comparison of plans and situations, titled "This Happens." #FactsAloneAreNotAnswers
The Right Thing
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Price: $7.99 USD. Words: 123,170. Language: Commonwealth English. Published: October 3, 2012. Category: Nonfiction » Biography » Social scientists & psychologists
This is a true account of a four-month period in Dr. Banting’s life, where she was faced with a life or death choice after lodging with strangers she “met” on the Internet. Dr. Banting highlights the plight of the forgotten who suffer silently in homes that could be in your neighborhood.