Books tagged: healthcare

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Found 100 results

Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
The Cinnamon & Honey Solution … Nature’s Alternative Remedy For Optimal Health
Price: $4.99 USD. Words: 9,260. Language: English. Published: October 2, 2012 by Hype Words. Categories: Nonfiction » Health, wellbeing, & medicine » Alternative medicine, Nonfiction » Health, wellbeing, & medicine » healthy living
"The Cinnamon & Honey Solution … Nature’s Alternative Remedy for Optimal Health" reviews how cinnamon's essential oils and honey's enzymes qualify these two 'anti-microbial' super foods with the ability to help treat and cure various diseases & illnesses from cancer to the common cold.
Maximize Your Medicare (2015 Edition): Understanding Medicare, Protecting Your Health, and Minimizing Costs
Price: $7.99 USD. Words: 42,500. Language: English. Published: October 2, 2012. Categories: Nonfiction » Health, wellbeing, & medicine » Medical insurance, Nonfiction » Business & Economics » Personal finance / retirement planning
Written by Certified Financial Planner (tm), and nationally-recognized expert on Medicare. Updated with 2015 premiums and changes resulting from the PPACA (Obamacare). Written in plain-spoken English that everyone can understand. Unbiased comparison of plans and situations, titled "This Happens."
The Right Thing
Price: $4.99 USD. Words: 123,170. Language: Commonwealth English. Published: October 3, 2012. Categories: Nonfiction » Biography » Social scientists & psychologists, Nonfiction » Inspiration » General self-help
This is a true account of a four-month period in Dr. Banting’s life, where she was faced with a life or death choice after lodging with strangers she “met” on the Internet. Dr. Banting highlights the plight of the forgotten who suffer silently in homes that could be in your neighborhood.
The Mercy Project
Price: $5.95 USD. Words: 73,350. Language: English. Published: November 8, 2012. Categories: Fiction » Thriller & suspense » Action & suspense, Fiction » Thriller & suspense » General
A realistic and frightening story of the worst case scenario of health care reform imaginable. The Mercy Project weaves an intricate tale of greed and deception when the son of a US senator stumbles upon plans to execute a top-secret government project. He races against time to expose the project while high ranking government officials will stop at nothing to protect it.
Doctors, Disease, and Dying in the Pikes Peak Region
Series: Regional History Series. Price: $5.99 USD. Words: 109,870. Language: English. Published: November 12, 2012 by Pikes Peak Library District. Categories: Nonfiction » History » North America, Nonfiction » Biography » Physicians & medical professionals
Readers will learn about some of the formidable health challenges of our region, challenges often overcome by advancements in medical science; about the early development of health care as a thriving industry; and about the scientists, doctors, nurses, and other concerned professionals who have led the cause for a better quality of life in the Pikes Peak area.