Telephone Collection call Scripts & How to respond to Excuses    by Michelle Dunn
Price: $5.99 USD. 9170 words. Published on May 14, 2013. .
I wrote this book because making collection calls seems to be the scariest part of being a bill collector. As someone who has made thousands upon thousands of debt collection calls as a credit manager and first party collector and as an agency owner and third party collector, I wanted to share what I know about making calls that are effective and give you results.

A Business Guide to Getting Paid Kit    by Michelle Dunn
Price: $9.99 USD. 17370 words. Published on May 16, 2013. .
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time.