Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience by Wendy Leebov, Ed.D.
Approx. 15,810 words.
Published on August 23, 2012.
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.