Books tagged: leadership and development

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Found 27 results

Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
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Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Category: Nonfiction » Business & Economics » Human resource management
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
Telephone Skills for Professionals in Health Care
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Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Virtual Success: How TO Build High Performing Virtual Teams
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Price: $19.99 USD. Words: 12,940. Language: English. Published: November 6, 2012. Category: Nonfiction » Business & Economics » Management
When all is said and done, the benefits of virtual teams far outweigh the costs in terms of maximizing resources and ensuring the long-term viability of the global organization. There is a real and present need for virtual teams to think insightfully, and creatively, about complex issues. In Virtual Success, we will go through the process to building high performing virtual teams...
The Art of Influencing Others
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Price: $4.83 USD. Words: 9,420. Language: English. Published: December 6, 2012. Category: Nonfiction » Self-improvement » Personal Growth / Success
After your eyes are open and you learn the art of influencing others; you will have the advantage because the art of influencing others is the best method to gain control and beat them at their own game. Seriously, if anyone tries using powers of control on you, you’ll stop them dead in their tracks.
Law Enforcement's Burnout Road
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Price: $2.50 USD. Words: 2,040. Language: English. Published: February 9, 2013. Category: Nonfiction » Health, wellbeing, & medicine » Mental health
A description of law enforcement burnout, how it happens, to whom it happens, what to do when it happens, and how to prevent. A small easy read with great ideas.
Musings From A Leadership Expert
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Price: $4.99 USD. Words: 9,210. Language: English. Published: March 12, 2013 by Henry D. (Hank) Lewis. Category: Essay » Business
Do you want to create a more satisfying workplace? Are you looking for an expert resource that can take your leadership to the next level? If so, these "Musings" are for you. The short and easy-to-read essays are just the right length to get you motivated and energized; they can even serve as short stories to jump start meetings. So, step back, grab a cup of coffee, and take a few minutes....
Third Reality: Crafting a 21st Century Latino Agenda
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Price: $11.75 USD. Words: 88,240. Language: English. Published: May 20, 2013. Category: Nonfiction » Education and Study Guides » Leadership
Although Ernesto Nieto founded the National Hispanic Institute (NHI) in 1979, its story begins during the first part of the twentieth century through the lives of his grandmother and his parents. Third Reality: Crafting a 21st Century Latino Agenda tells the story of one's man's - and one organization's - triumphs, defeats, and dreams in pursuit of an emerging future for Latinos.
Hard Corps Knowledge
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Price: $4.99 USD. Words: 44,890. Language: English. Published: June 21, 2013. Category: Nonfiction » Self-improvement » Personal Growth / Success
How to Succeed in the United States Marine Corps Find out what it takes to get to your next promotion as quickly as possible, plan for a possible career and build a reputation as a “Go-To” Marine. This book is ideal for anyone considering an enlistment in the United States Marine Corps., and anyone currently serving on their first enlistment or second enlistment.
The Emotionally Healthy Leader
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Price: $7.99 USD. Words: 27,180. Language: English. Published: August 11, 2013 by Gayle Hardie and Malcolm Lazenby. Category: Nonfiction » Business & Economics » Development / general
The Emotionally Healthy Leader challenges current thinking about leadership development and introduces a unique way of achieving this. It intends to both inspire and stimulate your development through exploration and experimentation in increasing emotional health levels. Great leaders know they need more than skills.
African Leadership 101
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Price: $2.99 USD. Words: 13,340. Language: English. Published: September 23, 2013 and represented by Adedoyin Adedeji. Category: Fiction » Inspirational
So many people wonder why organizations are not working well. Many of us are troubled by questions that disturb our work. Why do so many organizations feel dead? Why do projects take so long to complete? The basic of this book is to highlight what it takes to lead the path of change.