Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15810 words. Published on August 23, 2012. .
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.

Telephone Skills for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15000 words. Published on September 12, 2012. .
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.

The Art of Influencing Others    by Michael Kiff
Price: $4.83 USD. 9420 words. Published on December 6, 2012. .
After your eyes are open and you learn the art of influencing others; you will have the advantage because the art of influencing others is the best method to gain control and beat them at their own game. Seriously, if anyone tries using powers of control on you, you’ll stop them dead in their tracks.

Law Enforcement's Burnout Road    by Jerry Carlton
Price: $2.50 USD. 2040 words. Published on February 9, 2013. .
A description of law enforcement burnout, how it happens, to whom it happens, what to do when it happens, and how to prevent. A small easy read with great ideas.

Musings From A Leadership Expert    by John Dupre
Price: $4.99 USD. 9210 words. Published by HankLewis on March 12, 2013. .
Do you want to create a more satisfying workplace? Are you looking for an expert resource that can take your leadership to the next level? If so, these "Musings" are for you. The short and easy-to-read essays are just the right length to get you motivated and energized; they can even serve as short stories to jump start meetings. So, step back, grab a cup of coffee, and take a few minutes....

Daily Fuel for Life and Leadership    by Terry Thompson
Price: $0.99 USD. 26620 words. Published on April 14, 2013. .
A practical guide about life and leadership that will lead you to personal and professional success with messages and stories from a leader with over 18 years knowledge and experience in the field of leadership.