Managing Telephone Calls Using English by David Wagner
Approx. 16,900 words.
Published on November 8, 2012.
This book was written to provide you with options for improving your communicative competence when telephoning in English. It offers clear, persuasive, and effective methods for achieving what you want by using logic and language as a tool for conveying your ideas. It is designed for non-native speakers of English who want to polish their skills on the phone.