Making Service Count - How to Deliver Outstanding Customer Service And Make Your Small Business More Profitable by Tom Borg
Approx. 17,580 words.
Published on June 21, 2010.
This book is an excellent tool to help you implement customer service ideas into your business. You will find the short thought-provoking chapters are designed to help you take action now! When you answer the questions, do the exercises, and apply the principles and ideas covered in this book, your customers' satisfaction level will go up and so will your profits.