Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 16970 words. Published on August 10, 2012. .
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 79950 words. Published on August 10, 2012. .
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.

Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 13700 words. Published on August 22, 2012. .
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.

Resolving Complaints for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 13320 words. Published on September 12, 2012. .
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.

Telephone Skills for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15000 words. Published on September 12, 2012. .
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.

Home Care Instructions For The Dental Patient    by Mitchel M.D.
Price: $2.99 USD. 2820 words. Published on March 9, 2013. .
About Us Dental Practice Resource Group was formed with the sole mission of helping busy dental practices solve their practice related issues. Our team members have been practicing and collaborating on various projects over the last two decades and have come under the same umbrella a few years ago. We are very excited to have merged with Singularis Media Group and now have expanded our services