Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers by Wendy Leebov, Ed.D.
Approx. 16,970 words.
Published on August 10, 2012.
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.