Telephone Skills for Professionals in Health Care by Wendy Leebov, Ed.D.
Approx. 15,000 words.
Published on September 12, 2012.
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.