20 Universal Laws of Service Excellence by Allwell Nwankwo
Approx. 23,720 words.
Published on November 6, 2009.
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.