Conflict Resolution Training: 10 Rules and 8 Steps To Resolve Every Conflict Every Time
By Larry Barkan
Published: October 2, 2012.
You will teach yourself how to resolve every conflict every time by following the simple Rules and Steps in this book. Assignments associated with each Rule and Step teach you to apply what you are learning to real world conflicts of your choosing. Examples throughout the book clearly demonstrate how to transfer the skills you will learn to your real life circumstances.