Books tagged: service culture

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Found 4 results

20 Universal Laws of Service Excellence
By
Price: $2.99 USD. Words: 23,720. Language: English. Published: November 6, 2009. Category: Nonfiction » Business & Economics » Marketing
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.
Negotiate Anything! Secrets to Make Companies Treat You Fairly
By
Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
Hope and Second Chances - Redemption and Servant Leadership
By
Price: $2.99 USD. Words: 1,960. Language: English. Published: September 8, 2011. Category: Nonfiction » Business & Economics » Management and human resources
A second chance – how many times have we been given another chance in a job, a relationship, or in our lives? Many people would take a second chance as an opportunity for redemption, making amends for their past behaviors. Is there a true understanding in the reasons for redemption, or do people view it as a way to save a career or their reputation?
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
By
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.