20 Universal Laws of Service Excellence    by Allwell Nwankwo
Price: $5.99 USD. 23720 words. Published on November 6, 2009. .
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.

Negotiate Anything! Secrets to Make Companies Treat You Fairly    by Tom & Lynn Wilson
Price: $9.95 USD. 62850 words. Published on September 13, 2010. .
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.

Hope and Second Chances - Redemption and Servant Leadership    by Kristin Widun
Price: $2.99 USD. 1960 words. Published on September 8, 2011. .
A second chance – how many times have we been given another chance in a job, a relationship, or in our lives? Many people would take a second chance as an opportunity for redemption, making amends for their past behaviors. Is there a true understanding in the reasons for redemption, or do people view it as a way to save a career or their reputation?

How to Beat the Hell out of your Competition (Using Customer Service)    by M. A. Sharrieff
Price: $2.99 USD. 14530 words. Published by WriteOnEPublishing on March 20, 2012. .
If you own a business, deal directly with customers, manage or supervise customer service professionals, then this book is a must read! Find out how you can use customer service to increase sales revenues, win customers for life, and snatch market share from the grasp of your competitors! You'd better hurry, at least some of your market rivals can read, too!

12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage    by D. Keith Denton
Price: $4.99 USD. 57910 words. Published on May 1, 2013. .
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.