Books tagged: service design

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Found 2 results

Negotiate Anything! Secrets to Make Companies Treat You Fairly
By
Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
By
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.