Books tagged: service excellence

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Found 13 results

20 Universal Laws of Service Excellence
By
Price: $2.99 USD. Words: 23,720. Language: English. Published: November 6, 2009. Category: Nonfiction » Business & Economics » Marketing
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.
Am I Great at Customer Service?
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Price: $8.99 USD. Words: 20,580. Language: English. Published: May 13, 2010. Category: Nonfiction » Business & Economics » Sales
Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you’re the best you can be at customer service? If so, you need to ask yourself one question: “Am I Great at Customer Service?” This book showcases the 25 qualities of people who are Great at customer service!
Negotiate Anything! Secrets to Make Companies Treat You Fairly
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Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
Hope and Second Chances - Redemption and Servant Leadership
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Price: $2.99 USD. Words: 1,960. Language: English. Published: September 8, 2011. Category: Nonfiction » Business & Economics » Management and human resources
A second chance – how many times have we been given another chance in a job, a relationship, or in our lives? Many people would take a second chance as an opportunity for redemption, making amends for their past behaviors. Is there a true understanding in the reasons for redemption, or do people view it as a way to save a career or their reputation?
Customer Service Course - Necessary Skills For Effective Customer Service
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Price: $2.99 USD. Words: 12,080. Language: English. Published: May 4, 2012. Category: Nonfiction » Business & Economics » Customer relations
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.
Hospitality Management Series: The Quest for Remarkable Service
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Price: Free! Words: 7,690. Language: English. Published: May 13, 2012. Category: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
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Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
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Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
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Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Category: Nonfiction » Business & Economics » Management and human resources
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
By
Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Category: Nonfiction » Business & Economics » Human resource management
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.