High Impact Hospitality    by Chase LeBlanc
Price: $4.95 USD. 42040 words. Published on August 11, 2010. .
Ken Blanchard, co-author of The One Minute Manager says, Chase LeBlanc is a veteran of the restaurant management industry. His expert advice will kick start your journey toward improving your value as a manager. High Impact Hospitality is a fresh and enjoyable read.” The book provides a detailed and highly entertaining blueprint for improving your performance and value as a hospitality manager.

Hospitality Management Series: The Quest for Remarkable Service    by Ed Rehkopf
Price: Free! 7410 words. Published on May 13, 2012. .
A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.