Books tagged: service management

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Found 7 results

Negotiate Anything! Secrets to Make Companies Treat You Fairly
Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Categories: Nonfiction » Business & Economics » Small business and entrepreneurship, Nonfiction » Business & Economics » Consumerism
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
Horizontal Management: How to Empower Employees, Unleash Innovation and Improve Decision-Making
Price: $4.95 USD. Words: 65,840. Language: English. Published: April 9, 2013. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Production & operations management
D. Keith Denton writes how to delayer modern organizations and push responsibility and accountability for work down to the lowest levels of the organization -- where the work is being performed. The emphasis on his customer-driven model is creating employee involvement and empowerment at the level that interfaces with the customer.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Jumpstart to Software Quality Assurance
Price: Free! Words: 34,130. Language: English. Published: July 4, 2013. Categories: Nonfiction » Computers and Internet » Software Development & Engineering / Tools, Nonfiction » Computers and Internet » Information technology
Software Quality Assurance is a specialized activity and it contributes in building capable processes in organization. This book details the different knowledge areas and provides practical insight which is required for software quality analyst to quickly grasp and start being productive within days, and contribute to building such capable processes.
SAP Service Management: Your Successful Implementation Guide
Price: $17.99 USD. Words: 30,300. Language: American English. Published: November 18, 2014. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
This book is both a how to manual and a reference guide for configuring SAP Service Management. It provides you with a quick start guide to implementing SM. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. Using this book allows you to successfully configure SAP SM.
SAP Service Management: Advanced Configuration
Price: $17.99 USD. Words: 19,680. Language: American English. Published: December 2, 2014. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
This books picks up where You Successful Implementation Guide left off. It includes additional scenarios and addition pieces of configuration. It is the must have book if you want to go deep into SAP Service Management.
Achieve Personal Success in Enterprise IT Offshoring, Outsourcing and Captive Centre Management
Price: $11.99 USD. Words: 50,720. Language: British English. Published: April 22, 2015. Categories: Nonfiction » Business & Economics » Outsourcing, Nonfiction » Business & Economics » Management and human resources
This book will help you make a success of offshoring, outsourcing and managing captive centres. It examines the practical benefits and real life objections. It explains offshore models and practices so that you can apply them to your IT department's offshoring needs. Includes vendor management and enterprise planning. Real world experiences and examples are in every chapter with case studies too.