Negotiate Anything! Secrets to Make Companies Treat You Fairly    by Tom & Lynn Wilson
Price: $9.95 USD. 62850 words. Published on September 13, 2010. .
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.

Telephone Skills for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15000 words. Published on September 12, 2012. .
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.