ITIL IT Service Management: 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams    by
Price: $19.95 USD. 30650 words. Published on June 8, 2009. .
Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in ITIL IT Service Management roles and environments.

One Bite at a Time : How every manager can use Six Sigma to make a difference    by David Brewster
Price: $8.99 USD. 25470 words. Published on September 21, 2009. .
'One Bite at a Time' is a fantastic new way for managers at all levels, but particularly at the front-line, to make win-win improvements to the way their teams work. 'One Bite at a Time' won't take you long to read, but it will change the way you see the challenge of management. It is an inspirational story for everyone from the first-time supervisor to the seasoned manager.

The Human Side of Quality and the TAO: The Greening of Leadership    by Michael  Basso
Price: $9.95 USD. 35280 words. Published on July 19, 2010. .
Embracing, yet beyond, six sigma, lean & TQM, the Holistic Quality System and the Greening of Leadership are seamlessly integrated with concepts from Professional Psychology and Organizational Development. Part I is about the History and Systems of Quality, viz technology and finance; while Part Two is focused upon social, pychological, biological and spiritual aspects of Quality

Summary of Best Practices for Information Technology    by Robert Perrine
Price: $0.99 USD. 55130 words. Published on July 29, 2010. .
The theme in this book is the need to align all the efforts in an Information Technology shop. The chapters describe the need for vision, best practices for projects, operations, governance and how to measure the results. The book is filled with short stories about how things really work today and how they will be better tomorrow.

Demonstrating Design for Six Sigma    by Robert Perrine
Price: $0.99 USD. 13300 words. Published on August 26, 2010. .
This ebook is the project write-up for a demonstration of the Design for Six Sigma (DFSS) method. The ebook includes the project charter, project schedule and project plan. The project charter is based on project management concepts. The project plan is based on the DFSS methodology of Define, Measure, Analyze, Design and Verify (DMADV).

Green Beret's Guide to Six Sigma    by Tim Beckman
Price: $9.95 USD. 17990 words. Published on December 28, 2010. .
This is a definitive guide for the staff layman struggling with Counter Insurgency or COIN operations. It applies the methodology of Six Sigma to the staff process with the intent of producing more qualitative and quantitative results with real impact on the battle space.

Six Sigma Training - What is Six Sigma? What is Lean?    by Silicon Beach Training
Price: Free! 1790 words. Published on February 28, 2011. .
Six Sigma is a methodology, a statistical analysis tool and a management system designed to streamline business processes by eradicating defects. The implementation of Six Sigma aims to improve and sustain quality, eliminate waste and raise profits.

Inherent Dangers of Supplier Relocations    by Diego Graziano
Price: $7.95 USD. 3980 words. Published on April 12, 2011. .
A Supplier Relocation, regardless of how well planned, will undoubtedly impact your Organization in some way or another. Learn where the hidden dangers lie and how to mitigate costly risks before they materialize. An easy read, and ideal for anybody in Management, Procurement, or Supplier Quality Assurance.