Speaking With Power, Poise & Ease    by Elaine Bernstein Partnow
Price: $8.00 USD. 68930 words. Published on June 2, 2012. .
Learn how to speak with power, poise and ease in any social or business setting. "Speaking With Power, Poise & Ease" give you the tools and techniques to communicate effectively in both informal and formal situations, from intimate gatherings with a small group of friends to presentations before a large group of professionals. Say goodbye to fear of speaking and hello to greeting the opportunity.

Telephone Skills for Professionals in Health Care    by Wendy Leebov, Ed.D.
Price: $9.99 USD. 15000 words. Published on September 12, 2012. .
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.