Hello, folks! Thank you for checking out my book, Surviving Customer Service. I bill myself as a customer service advocate; taking strides to make sure customer service agents are well trained, well informed and well suited for daily interactions with all sorts of people.
I hope the book is able to help customer service agents grow and develop their careers a bit. If you are able to use the book to improve your team, company or self, that is great! Please let me know how you are using the book and I am always happy to hear your own customer service stories.
Thanks for reading and learning!