Handbook for Better Organizational Training and Communication

By David Pollitt
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Published: July 12, 2012
Words: 27,758 (approximate)
Language: English
ISBN: 9781476050881


Short description

This book addresses many organizational needs that involve how employees learn, trainers train, and organizations best communicate. The new needs of organizations involve being able to better use emotional intelligence habits, authentic listening skills, better gender and diversity communication along with expert conflict resolution techniques.

Extended description

This book addresses many organizational needs that involve how employees learn, trainers train, and organizations best communicate. The new needs of organizations involve being able to better use emotional intelligence habits, authentic listening skills, better gender and diversity communication along with expert conflict resolution techniques. David works with AT&T where he observes as well as participates in the very same issues as he writes about for good or bad.

Tags

emotional intelligence, listening, diversity, differentiated instruction, social intelligence, learning techniques, modalities of learning, myerbriggs, whereto unit framework, resonance and dissonance, good listening habits, communicating in conflict, angy customers, bullies in the workplace, peer coaching

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