ITIL Integration Exercises

This ebook contains an ITIL case study and ten questions about the integration of the ITIL disciplines. These are the types of questions you see when responding to a Request for Proposal or when working as an ITIL consultant. Following each question there is a brief synopsis of how the author would respond to the question.

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About Robert Perrine

Robert is a wayfarer on this journey through life. He was born in Pennsylvania and now resides in California. During his career he has been a civil engineer, computer programmer, professor and a project manager. Throughout this journey Robert has tried to fit all the pieces together into a holistic framework. His goal now is to describe an integrated model of psychology that he found by delving deeply into a study of project management.

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