Negotiate Anything! Secrets to Make Companies Treat You Fairly
By Tom & Lynn Wilson
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Published: Sep. 13, 2010
Words: 62,855 (approximate)
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
, service design
, service strategy
, service management
, service delivery
, service level agreement
, service excellence
, service culture
, negotiation tips
, customer abuse
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The CareGiver Partnership
The CareGiver Partnership, a direct to consumer retailer of home medical products and supplies was created in 2004 based on the learning from Negotiate Anything!
From this learning, focus groups with consumers throughout the U.S. and national quantitative studies, the positioning of The CareGiver Partnership's brand of customer service was created -- referred to as Personalized Attention service.Negotiate Anything! Secrets to Make Companies Treat You Fairly
The authors have saved well over $30,000 following their methods to make businesses treat them fairly. Here they give a handful of tips.
Get a FREE copy - downloadable in all eBook formats. Use code found in the video at checkout. A $9.95 value good until 12/31/11.
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